All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational
*Student Production (Boston, Dartmouth, Lowell) Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston Operational
* eTranscript Operational
Parent Access Operational
ID Email Lookup Operational
UMass Chan Medical Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners Operational
Blackboard Mobile Application Operational
Help Desk Services Operational
Human Resources Operational
* HR Direct Operational
* PageUp Operational
* ePAF Operational
Finance Systems Operational
* Finance Production Operational
* BuyWays Operational
* Effort Certification Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool Operational
* Concur Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Operational
* Summit - Finance Operational
* Summit - HR Operational
* Summit - Student Operational
* Summit - Executive Operational
* Summit - Tableau Operational
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) Operational
International Services Operational
* Sunapsis Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone Operational
UMSO Zoom Telephone Services Operational
* UMSO Zoom Meetings Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
UMD Document Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 17, 2026

No incidents reported today.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Resolved - Performance issues with document management have been resolved. Thank you for your patience.
Jan 15, 03:17 EST
Identified - The Document Management platform is experiencing issues affecting logins to Etrieve. The vendor is aware and troubleshooting. Thank you for your patience.
Jan 14, 16:45 EST
Jan 14, 2026
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.