Monitoring - Please note: batch is running late. An update will follow at 10:00am
Mar 18, 2024 - 07:12 EDT

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by your IDCS log in.

Student Services Operational
*Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
UMass Chan Medical Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners ? Operational
Blackboard Mobile Application Operational
Help Desk Services ? Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Degraded Performance
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Degraded Performance
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: Summit Student - Batch Running Late.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 23:15 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 17, 18:46 EDT
In progress - DATACENTER MOVE UPDATE: Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:40 EDT
Scheduled - * HR Direct, *Student Production (Boston, Dartmouth, Lowell), * Finance Production, * Summit - Finance, Admissions - UMass Custom Application, * Summit - HR, Legal Files, * PageUp, Admissions - Check Status, * Summit - Student, * ePAF, * Effort Certification, * Summit - Tableau, * UM-Plan: Strategic Financial Planning & Analysis Tool, * u.achieve Boston, * Summit OAC, * Document Imaging (Boston, Dartmouth, Lowell), * eTranscript, Parent Access, ID Email Lookup will be unavailable from 3/17/2024, 6:40:00 PM through 3/18/2024, 12:00:00 AM due to planned maintenance.
Mar 17, 18:39 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 18:00 EDT
Update - DBA & Systems validation is now 6am - 7am (instead of 4am - 5am)
Software Admin Validation is now 7AM - 9AM (instead of 5am - 7am)
Application validation is now 9am - Noon (instead of 7am - 10am)

@10:24 a.m. Folks continue to work on getting the Hypervisors and Servers up and running - They are on a call currently with Oracle for support.

Mar 17, 01:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 EDT
Update - Updating impacted services.
Mar 12, 15:01 EDT
Scheduled - NOTICE: Planned maintenance to all production applications and services in the Shrewsbury Data Center.

WHAT: UITS will move the entire production Data Center from Shrewsbury to UMass Amherst.

WHEN: Saturday, March 16, 2024, 12:01 a.m. through Sunday, March 17, 2024, 12:00 p.m.

IMPACT: All on-premises UMass production applications, services, and integration points will be unavailable during this time. Please find below a list of non-impacted applications. Additional reminders will be sent as the planned maintenance date approaches.

NON-IMPACTED APPLICATIONS: 3rd Millenium, Affiniquest, Buyways, Blackboard, Boomi, CampusLogic, CAS, Concur, Corestream, Curriculog, Docusign, Dropbox, Drupal-Umassp.edu, Drupal – Massachusetts.edu, EAB GradesFirst, FIN-A360, Flywire, Follett, Gartner, GEO, GetInclusive, GivePulse, GradCas Liaison Business, GradCas Liaison Research, GradeScope, HealixSentinel, HealixTOW, Heroku, HR-A360, Library - Alma, Library - EZProxy, Library - OpenAthens, Library - PrimoVE, LinkedIn Learning, PageUp, Phire, Profiles, Proofpoint, SA-A360, Salesforce, Slack, TrueScreen, Salesforce UPST Community, VDI, WEPA, WSA-360, and Zoom.

WHAT DO I NEED TO DO: Please ensure that everyone who might be affected by this maintenance is made aware of the details provided above. Kindly disseminate this information widely within your respective teams and departments.

QUESTIONS: Please contact your respective application manager if you have any questions regarding this communication.

Mar 4, 12:09 EST
Mar 16, 2024
Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 07:00 EDT
Scheduled - *Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * u.achieve Boston, * eTranscript, Parent Access, ID Email Lookup will be unavailable from 3/10/2024, 7:00:00 AM through 3/10/2024, 1:00:00 PM due to planned maintenance.
Mar 4, 18:25 EST
Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.