In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 EST
Scheduled - UMSO Citrix maintenance is being conducted in production on Thursday, November 15, 2018, 8:00 PM until 1:00 AM. During this time, connectivity to existing sessions will be retained but degraded performance will be experienced along with temporarily losing access to profiles and settings.

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

Student Services Operational
Student Production (Boston, Dartmouth, Lowell)   Operational
Admissions - UMass Custom Application   Operational
Admissions - Check Status   Operational
u.achieve Boston   Operational
eTranscript   Operational
Parent Access   Operational
ID Email Lookup   Operational
myUMB Applicant Portal   Operational
Worcester Student   Operational
Human Resources Operational
HR Direct   Operational
PageUp   Operational
ePAF   Operational
Finance Systems Operational
Finance Production   Operational
BuyWays   Operational
Effort Certification   Operational
Summit Operational
Summit - Finance   Operational
Summit - HR   Operational
Summit - Student   Operational
Summit - Executive   Operational
Summit - Tableau   Operational
Document Imaging (Boston, Dartmouth, Lowell)   Operational
International Services Operational
Terra Dotta - Travel Registry   Operational
Terra Dotta - Study Abroad   Operational
Sunapsis   Operational
Legal Systems Operational
UMSO Case Logistix   Operational
Legal Files   Operational
Web Services Operational
LinkedIn Learning   Operational
Massachusetts.edu   Operational
UMassp.edu   Operational
UMSO Collaboration and Communication Tools Operational
UMSO Email   Operational
UMSO Outlook Web Access   Operational
Office 365 (SharePoint)   Operational
UMSO Qualtrics Survey Software   Operational
UMSO Zoom Meetings   Operational
UMSO Zoom Telephone Services   Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service   Operational
UMSO Duo Security Phone Call Delivery   Operational
UMSO Duo Security Push Delivery   Operational
UMSO Duo Security SMS Message Delivery   Operational
UMSO Network Services Operational
UMSO Wired   Operational
UMSO wireless   Operational
UMSO VPN   Operational
UMSO Operational and Project Services Under Maintenance
UMSO Citrix   Under Maintenance
UMSO Shared Drives   Operational
UMSO STAT   Operational
UMSO TeamDynamix   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2018

No incidents reported.

Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 21:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 EST
Scheduled - On Tuesday, November 13, from 8:00 PM to 9:00 PM University Information Technology Services (UITS) will be conducting planned maintenance on the Secure Access Login page in the production environment. No impact is expected to production services.
Nov 13, 16:26 EST
Nov 12, 2018
Completed - The scheduled maintenance has been completed.
Nov 12, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 07:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 10, 07:27 EST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 EST
Scheduled - UMSO Citrix maintenance is being conducted on Thursday, November 8, 2018, 8:00 PM until 8:30 PM.
Nov 8, 16:07 EST
Nov 7, 2018

No incidents reported.

Nov 6, 2018
Resolved - This incident has been resolved.
Nov 6, 11:37 EST
Identified - When logging in to the Citrix Desktop users may experience a message indicating a problem setting up the profile If you choose to click OK through this message you will need to manually map network drives and configure connections to your applications. Changes made during this session will not be saved. We are actively troubleshooting and will provide updates as soon as we know more.
Nov 5, 11:49 EST
Nov 4, 2018
Completed - The scheduled maintenance has been completed.
Nov 4, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 17:00 EDT
Scheduled - Maintenance in the UITS Shrewsbury Data Center that houses the production environments for UMass Shared Services (e.g.HR Direct, Finance, Student (BDL) applications, etc.) is being conducted on Saturday, November 3, 2018, 5:00 PM until midnight. There may be periods of interruption during this event. Please plan accordingly.
Oct 22, 16:34 EDT
Nov 3, 2018
Completed - The scheduled maintenance has been completed.
Nov 3, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 00:00 EDT
Scheduled - This is a planned TeamDynamix release.
Oct 16, 08:34 EDT
Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.