All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
UMSO Case Logistix Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Collaboration and Communication Tools Operational
UMSO Email Operational
UMSO Outlook Web Access Operational
Office 365 (SharePoint) Operational
UMSO Qualtrics Survey Software Operational
* UMSO Zoom Meetings ? Operational
UMSO Zoom Telephone Services Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMSO TeamDynamix ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019

No incidents reported.

May 23, 2019
Multiple Applications - Major Outage
Resolved - A change was made at 12:30pm on Thursday, May 23rd to fully resolve the intermittent service disruptions and degraded performance. As a result, we continue to observe normal performance and stability of the services. We will continue to monitor services closely.

Our apologies for the disruption to services this week, particularly on Monday. We assure you that we will perform a thorough investigation of this issue to fully understand root cause and to make appropriate improvements to our systems to help prevent or minimize future recurrence.
May 23, 14:39 EDT
Monitoring - Systems and services have stabilized and returned to normal operations. We are stepping up monitoring and will continue to closely monitor systems and services as we investigate root cause. We apologize for the service disruption.
May 20, 18:32 EDT
Investigating - Users are experiencing severe slowness when accessing or navigating in multiple applications, including Student Systems (Boston, Dartmouth, Lowell), HR Direct, Summit, and Finance. We are working to resolve this as quickly as possible.
May 20, 16:02 EDT
Monitoring - Service for multiple applications has returned to normal operation. The UMass Boston campus continues to experience sporadic Secure Access Login Page connectivity issues. We will continue to investigate root cause and will monitor services closely. We apologize for the inconvenience.
May 20, 14:32 EDT
Update - Users are experiencing severe slowness when accessing or navigating in multiple applications, including Student Systems (Boston, Dartmouth, Lowell), HR Direct, Summit, Finance, BuyWays, Student Connect, and Applicant Portal. We are working to resolve this as quickly as possible
May 20, 11:53 EDT
Investigating - Users may be experiencing slowness or unable to log in to the Secure Access Login page, including Student Systems (Boston, Dartmouth, Lowell), HR Direct, Summit, and Finance. We are actively investigating.
May 20, 10:16 EDT
Multiple Applications Major Outage
Resolved - A change was made at 12:30pm on Thursday, May 23rd to fully resolve the intermittent service disruptions and degraded performance. As a result, we continue to observe normal performance and stability of the services. We will continue to monitor services closely.

Our apologies for the disruption to services this week, particularly on Monday. We assure you that we will perform a thorough investigation of this issue to fully understand root cause and to make appropriate improvements to our systems to help prevent or minimize future recurrence.
May 23, 14:38 EDT
Monitoring - Our campus partners have reported and we have observed service stability and a return to normal performance of services throughout the day today. We are still not ready to declare the issue resolved as we continue to investigate several potential causes for the prior service interruptions. We remain engaged with vendors and campuses to troubleshoot and perform periodic health checks. We will continue to closely monitor services and remain in an all-hands approach to determine the cause.
May 22, 17:04 EDT
Update - While we saw improvements to service stability and performance today compared with Monday, we are not ready to declare the issue resolved. We continue to investigate several potential causes externally and internally and are working with vendors and campuses to troubleshoot and perform comprehensive scans and health checks. We have implemented a small number of changes to improve service and will be implementing additional changes throughout the night. We apologize for the continued service disruption and are taking an all-hands approach to restore service as soon as possible.
May 21, 16:35 EDT
Update - Services are still experiencing intermittent disruptions and degraded performance. Since yesterday, we have seen a significant increase in connectivity to our systems. We are actively working with vendors and campuses with the highest priority to determine the root cause and to mitigate the impact. We apologize for the continued disruption while we work to restore service.
May 21, 11:28 EDT
Investigating - Users are experiencing severe slowness when accessing or navigating in multiple applications, including Student Systems (Boston, Dartmouth, Lowell), HR Direct, Summit, and Finance. We are working to resolve this as quickly as possible.
May 21, 09:51 EDT
May 20, 2019
Document Imaging Web Clients - Degraded Performance
Resolved - This incident has been resolved.
May 20, 09:35 EDT
Investigating - Document Imaging web users may not be able to access the url. We are actively working as an issue.
May 20, 09:22 EDT
UITS Production Data Center Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 EDT
Scheduled - On Saturday, May 18, 6:00 pm through Sunday, May 19 11:59 pm the UITS Infrastructure team will be conducting scheduled maintenance in the UITS Production Data Center. Although this is planned to be an online event there is an elevated risk of interruption to all production UMass Shared Services during this maintenance window, including the Secure Access Login Page, HR Direct, Finance, Summit, and Student (Boston, Dartmouth, Lowell, and UMass Medical) applications.
May 16, 17:51 EDT
Shared Services Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 EDT
Scheduled - On Saturday, May 18, 6:00pm through Sunday, May 19 11:59pm the UITS Infrastructure team will be conducting scheduled maintenance in the UITS Production Data Center. Although this is planned to be an online event there is an elevated risk of interruption to all production UMass Shared Services during this maintenance window, including the Secure Access Login Page, HR Direct, Finance, Summit, and Student (Boston, Dartmouth, Lowell, and UMass Medical) applications.
May 3, 13:49 EDT
May 19, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
PageUp Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 EDT
Scheduled - On Monday, May 13th at 6 PM until Tuesday, May 14th at 8 AM PageUp may be unavailable due to planned maintenance.
May 13, 12:18 EDT
May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

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