All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

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Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
UMSO Case Logistix Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Collaboration and Communication Tools Operational
UMSO Email Operational
UMSO Outlook Web Access Operational
Office 365 (SharePoint) Operational
UMSO Qualtrics Survey Software Operational
* UMSO Zoom Meetings ? Operational
UMSO Zoom Telephone Services Operational
UMSO Dropbox Operational
UMSO Slack Notifications Operational
UMSO Slack Messaging Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMSO TeamDynamix ? Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - Steps were taken on Thursday, September 4, 2019 to resolve the degraded performance for the Finance, HR Direct, Student and Summit applications. As of 2:00 p.m. on Thursday, September 4, 2019 performance has returned to normal for these services. We will continue to closely monitor. We apologize for the service interruption.
Sep 10, 12:48 EDT
Monitoring - Finance, HR Direct, Student Services, and Summit applications are intermittently experiencing degraded performance. We are actively investigating the issue.
Sep 4, 12:42 EDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - Access to the Finance application has been restored and all pages are accessible. We apologize for the service disruption.
Sep 6, 09:16 EDT
Update - We are continuing to investigate this issue.
Sep 6, 08:52 EDT
Investigating - The Finance production application is unavailable. We are actively investigating. We apologize for the service disruption.
Sep 6, 08:23 EDT
Sep 5, 2019

No incidents reported.

Sep 4, 2019
Completed - The scheduled maintenance has been completed.
Sep 4, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 18:00 EDT
Scheduled - ecrt Production will be unavailable at 6pm tonight until 6:30pm for planned maintenance to support higher traffic volumes.
Sep 4, 13:02 EDT
Sep 3, 2019
Resolved - Performance has returned to normal for the Finance, HR Direct, Student Services, and Summit applications. We will continue to closely monitor. We apologize for the service interruption.
Sep 3, 16:32 EDT
Monitoring - Finance, HR Direct, Student Services, and Summit applications are intermittently experiencing degraded performance. We are actively investigating the issue.
Sep 3, 14:10 EDT