All Systems Operational

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Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

Student Services Operational
Student Production (Boston, Dartmouth, Lowell)   Operational
Admissions - UMass Custom Application   Operational
Admissions - Check Status   Operational
u.achieve Boston   Operational
eTranscript   Operational
Parent Access   Operational
ID Email Lookup   Operational
myUMB Applicant Portal   Operational
Worcester Student   Operational
Human Resources Operational
HR Direct   Operational
PageUp   Operational
ePAF   Operational
Finance Systems Operational
Finance Production   Operational
BuyWays   Operational
Effort Certification   Operational
Summit Operational
Summit - Finance   Operational
Summit - HR   Operational
Summit - Student   Operational
Summit - Executive   Operational
Summit - Tableau   Operational
Document Imaging (Boston, Dartmouth, Lowell)   Operational
International Services Operational
Terra Dotta - Travel Registry   Operational
Terra Dotta - Study Abroad   Operational
Sunapsis   Operational
Legal Systems Operational
UMSO Case Logistix   Operational
Legal Files   Operational
Web Services Operational
LinkedIn Learning   Operational
Massachusetts.edu   Operational
UMassp.edu   Operational
UMSO Collaboration and Communication Tools Operational
UMSO Email   Operational
UMSO Outlook Web Access   Operational
Office 365 (SharePoint)   Operational
UMSO Qualtrics Survey Software   Operational
UMSO Zoom Meetings   Operational
UMSO Zoom Telephone Services   Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service   Operational
UMSO Duo Security Phone Call Delivery   Operational
UMSO Duo Security Push Delivery   Operational
UMSO Duo Security SMS Message Delivery   Operational
UMSO Network Services Operational
UMSO Wired   Operational
UMSO wireless   Operational
UMSO VPN   Operational
UMSO Operational and Project Services Operational
UMSO Citrix   Operational
UMSO Shared Drives   Operational
UMSO STAT   Operational
UMSO TeamDynamix   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Multiple Production Applications Potentially Unavailable Planned Maintenance Dec 15, 17:00 - Dec 16, 09:00 EST
Maintenance in the UITS Shrewsbury Data Center that houses the production environments for UMass Shared Services, including HR Direct, Finance, Student (Boston, Dartmouth, Lowell and Medical School) is being conducted Saturday, December 15, 2018, 5:00 PM until December 16, 2018, 9:00 AM. There may be periods of interruption during this event. Please plan accordingly.
Posted on Nov 28, 08:34 EST
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018
Worcester Student Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 16:00 EST
Scheduled - Please be aware that the UMass Medical PeopleSoft Campus Solution System will be unavailable for use beginning Friday 12/7 @ 4:00pm until 12/9 @ 5:00pm in order to apply maintenance to the system.
Dec 7, 09:36 EST
SA BDL Maintenance Bundle #51 Planned Maintenance
Completed - Planned outage completed. Service now available
Dec 9, 10:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 17:00 EST
Scheduled - SA BDL system: COIN, SiS, WISER as well as any information flow to or from this system will be down for scheduled maintenance from 5pm Saturday 12/8 through 12 noon Sunday 12/9.
Dec 7, 09:36 EST
Dec 6, 2018
Summit - Tableau Major Outage
Resolved - This incident has been resolved.
Dec 6, 17:00 EST
Investigating - Summit Tableau is unavailable. We are actively investigating and will provide an update when resolved.
Dec 6, 13:16 EST
Travel Registry Update Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:00 EST
Scheduled - Travel Registry will be down for some database level events related to location clean-up.
Nov 30, 08:59 EST
Dec 5, 2018
Multiple Applications Degraded Performance
Resolved - Performance has returned to normal for multiple applications, including Student Systems (Boston, Dartmouth, Lowell), HR Direct and Finance. We will continue to closely monitor.
Dec 5, 05:05 EST
Investigating - Performance impacted. Users may experience intermittent delays when logging into multiple applications. We are actively working as an issue.
Dec 4, 23:34 EST
Dec 4, 2018
Summit - HR Batch Running Late
Resolved - Service now available.
The Summit HR schedule is complete. The position management schedule will not run today.
Dec 4, 09:25 EST
Monitoring - Batch running late. Will have an update at 9 AM.
Dec 4, 08:11 EST
Dec 3, 2018
Parent Access Major Outage
Resolved - Parent Access issue is resolved as of 12:30pm, Monday, 12/3/18.
Dec 3, 15:52 EST
Investigating - Parent/UShare/Designated Access. Can log in, but not presented with the screens as expected. Cannot access the information they have been granted access to.
Nov 28, 23:49 EST
Dec 2, 2018
HR Direct Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:00 EST
Scheduled - HR Direct will be unavailable starting at 6:00 PM on Saturday, December 1 to 5:00 AM on Sunday, December 2
due to planned maintenance.
Nov 30, 12:02 EST
Nov 30, 2018

No incidents reported.

Nov 29, 2018
u.achieve Boston Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:00 EST
Scheduled - u.achieve Boston will be unavailable on Thursday, 11/29/18 from 5:00 PM until 7:00 PM due to planned maintenance.
Nov 29, 10:31 EST
Nov 28, 2018
Multiple Applications Unavailable for Lowell
Resolved - Application access has been restored for Lowell users. We will continue to closely monitor. We apologize for any inconvenience.
Nov 28, 23:38 EST
Investigating - Multiple applications are unavailable for Lowell users. We are actively investigating the issue.
Nov 28, 20:34 EST
Parent Access Major Outage
Resolved - Parent Access has been resumed.
Nov 28, 18:44 EST
Investigating - Parent/UShare/Designated Access. Can log in, but not presented with the screens as expected. Cannot access the information they have been granted access to.
Nov 27, 13:16 EST
Multiple Applications Partial Outage
Resolved - Multiple applications experienced brief outages between 3:00 PM and 4:00 PM today. We took action to restore connectivity and will continue to closely monitor. We apologize for any inconvenience.
Nov 28, 17:17 EST
Update - Multiple applications are intermittently unavailable. We continue to actively investigate the issue and will provide updates as soon as we know more.
Nov 28, 16:13 EST
Investigating - Multiple applications experienced a brief outage. We are actively investigating and will provide updates as soon as possible.
Nov 28, 15:36 EST
Nov 27, 2018
Student Services Partial Outage
Resolved - This incident has been resolved.
Nov 27, 08:53 EST
Investigating - Partial outage. Actively working as an issue.
Some applicants with multiple applications to Boston and Dartmouth or Boston and Lowell could be having an issue logging into one of the two areas.
Nov 16, 15:24 EST
Amherst, Boston, Dartmouth, Lowell and Worcester Partial Outage
Resolved - This incident has been resolved.
Nov 27, 08:45 EST
Investigating - Partial outage. Actively working as an issue.
Experiencing intermittent log in issues to HR, Finance, and Student
Nov 27, 08:23 EST
Nov 26, 2018
HR Direct Major Outage
Resolved - HR Direct production is available. We will continue to closely monitor.

We apologize for any inconvenience.
Nov 26, 09:11 EST
Investigating - HR Direct production is unavailable. People may experience spinning at log in. We are actively investigating.
Nov 26, 08:31 EST
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