Investigating - SharePoint users may encounter intermittent access issues with SharePoint today. We continue to actively work with Microsoft on this issue.
Oct 22, 11:50 EDT
Update - SharePoint sites are operational at this time; however, we continue to monitor this service with Microsoft. Users should be able to access SharePoint sites and resume operational activities. If you encounter any issues accessing SharePoint sites, please contact the Help Desk.
Oct 16, 15:56 EDT
Update - Microsoft continues to work on determining the root cause for intermittent access to SharePoint. Microsoft has asked us to gather as much information as possible about when users are unable to access SharePoint sites. Please email us at umso.itsupport@umassp.edu if you are unable to access SharePoint today with both the time you encountered issues and a screenshot of the message you received.
Oct 11, 09:01 EDT
Monitoring - SharePoint users may encounter intermittent access issues with SharePoint today. Microsoft has identified the root cause and is working the issue.
Oct 9, 08:24 EDT
Investigating - SharePoint sites are intermittently available. When the sites are available, documents can only be edited online. A support request has been opened with Microsoft.
Oct 8, 13:41 EDT

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
UMSO Case Logistix Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Collaboration and Communication Tools Degraded Performance
UMSO Email Operational
UMSO Outlook Web Access Operational
Office 365 (SharePoint) Degraded Performance
UMSO Qualtrics Survey Software Operational
* UMSO Zoom Meetings ? Operational
UMSO Zoom Telephone Services Operational
UMSO Dropbox Operational
UMSO Slack Notifications Operational
UMSO Slack Messaging Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMSO TeamDynamix ? Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On 10/23/19 from 7 AM to 8AM Terra Dotta - Study Abroad will be unavailable due to planned maintenance.
Posted on Oct 22, 12:06 EDT
Past Incidents
Oct 21, 2019

No incidents reported.

Oct 20, 2019
Completed - Planned Maintenance completed successfully at 10:00 a.m. on Sunday, October 20th. Production PeopleSoft Student System and its integration points for Boston (WISER), Dartmouth (COIN), and Lowell (SiS) are fully operational.
Oct 20, 10:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:00 EDT
Scheduled - To maintain regulatory compliance the UITS Application team will be conducting scheduled maintenance. The Production PeopleSoft Student System and integration points for Boston (WISER), Dartmouth (COIN), and Lowell (SiS) will be unavailable starting on Saturday, October 19, at 5:00 p.m. through Sunday, October 20, 12:00 p.m.
Oct 16, 21:26 EDT
Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 15, 2019
Resolved - On Tuesday, October 15, 2019, Travel Registry, Study Abroad and Sunapsis were unavailable from 3:10 p.m until 3:45 p.m. We apologize for the service disruption.
Oct 15, 15:48 EDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - The myUMB Applicant Portal is available. We apologize for the service interruption.
Oct 9, 13:04 EDT
Investigating - Some UMB users are getting an error accessing the applicant portal.. Actively working as an issue.
Oct 9, 12:21 EDT