UMass Shared Services Status

All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

Student Services Operational

Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

u.achieve Boston Operational

eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

myUMB Applicant Portal Operational

Worcester Student Operational

Human Resources Operational

HR Direct Operational

PageUp Operational

ePAF Operational

Finance Systems Operational

Finance Production Operational

BuyWays Operational

Effort Certification Operational

Summit Operational

Summit - Finance Operational

Summit - HR Operational

Summit - Student Operational

Summit - Executive Operational

Summit - Tableau Operational

Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

Terra Dotta - Travel Registry Operational

Terra Dotta - Study Abroad Operational

Sunapsis Operational

Legal Systems Operational

UMSO Case Logistix Operational

Legal Files Operational

Web Services Operational

LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Collaboration and Communication Tools Operational

UMSO Email Operational

UMSO Outlook Web Access Operational

Office 365 (SharePoint) Operational

UMSO Qualtrics Survey Software Operational

UMSO Zoom Meetings Operational

UMSO Zoom Telephone Services Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

UMSO TeamDynamix Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

Office 365 - Degraded Performance

Resolved - This incident has been resolved.
Feb 15, 17:29 EST

Investigating - Performance impacted. Actively working as an issue.
Feb 14, 14:21 EST

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

UMSO Shared Drives Partial Outage

Resolved - The cause of the shared drive access issue was identified and resolved. Please reboot your system if you continue to experience issues with the shared drives or contact the UMSO Help Desk at helpdesk@umassp.edu or 774-455-7777 for help.
Feb 11, 12:35 EST

Investigating - There are sporadic reports of a permission issue when trying to access or save to the shared drives. This includes what many commonly refer to as the H, O, P, or S drives. For those impacted, a reboot may help restore connectivity to the shared drives. We are actively troubleshooting.
Feb 11, 09:06 EST

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

NEW Boston, Dartmouth and Lowell Web App implementation

Completed - The scheduled maintenance has been completed.
Feb 6, 13:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:55 EST

Scheduled - The UMass BDL Online Application will be unavailable Wednesday, 2/6/2019 starting at 6:00AM until approximately 12 noon for a planned upgrade. Upon login, you will notice a significant difference in the look and feel. We hope you find it more user friendly!
Feb 5, 12:42 EST

Feb 5, 2019

Summit Student - Batch Running Late

Resolved - summit student is available.
Feb 5, 08:31 EST

Monitoring - Batch running late. There was an issue in the Summit CSW batch. The issue is resolved and batch is continuing, but may be late. Expected availability is around 8:30.
Feb 5, 06:36 EST

Feb 4, 2019

Summit Planned Maintenance

Completed - The scheduled maintenance has been completed.
Feb 4, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 EST

Scheduled - The University is upgrading its OBIEE application by moving from version 11.1 to 12C. This upgrade provides an enhanced look & feel which is more in-line with other Oracle applications. It also better positions the University to be able to take advantage of new functionality and strategically aligns the University for future cloud hosting.

OBIEE 12C will go-live on Monday, February 4, 2019. There will not be any downtime related to the launch of OBIEE 12C.
Jan 23, 08:05 EST

Feb 3, 2019

No incidents reported.