Monitoring - Due to an unexpected system issue, we are closely monitoring UMass Shared Services. We have an open bridge and communication with our vendor Oracle.

This MAY impact our UMass Shared Services including the Secure Access Login Page, HR Direct, Finance, Summit, Student (Boston, Dartmouth, Lowell, and UMass Medical) applications.

We will be scheduling emergency maintenance this evening to address the instability. We are hopeful that there will not be an emergency impact during business hours. We will send out another communication regarding the timing of emergency maintenance, tentatively scheduled for 5:00 p.m. - 6:00 p.m.
Feb 23, 09:38 EST

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2021

No incidents reported today.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - Document Imaging (Boston, Dartmouth, Lowell) is available. We will closely monitor and continue to troubleshoot why this event occurred. We apologize for the inconvenience.
Feb 24, 10:07 EST
Investigating - We are investigating: issues with the Document Imaging (Boston, Dartmouth, Lowell) database. This is impacting all users of DI. You will not be able to access Document Imaging or maintain a connection. Multiple teams are urgently investigating.
Feb 24, 09:34 EST
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 19:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 18:30 EST
Scheduled - On Tuesday, February 23 from 6:30 p.m. to 7:30 p.m. UMass Shared Services, including the Secure Access Login Page, HR Direct, Finance, Summit, Student (Boston, Dartmouth, Lowell, and UMass Medical) will be unavailable.
UITS teams will be conducting emergency maintenance to restore stability to core infrastructure.
Feb 23, 12:45 EST
Feb 22, 2021

No incidents reported.

Feb 21, 2021
Completed - Planned Maintenance in the UITS South Street Data Center completed successfully. The Production environments for UITS Shared Services, including the Secure Access Login Page, HR Direct, Finance, Summit, Student (Boston, Dartmouth, Lowell, and UMass Medical) applications are available.
Feb 21, 11:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 04:00 EST
Scheduled - On Sunday, Sunday, February 21, from 4:00 a.m. to 12:00 p.m. maintenance in the UITS South Street Data Center that houses the Production environments for UITS Shared Services, including the Secure Access Login Page, HR Direct, Finance, Summit, Student (Boston, Dartmouth, Lowell, and UMass Medical) applications is being conducted. Services will be unavailable during this event.
Feb 11, 09:58 EST
Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 18:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 18:01 EST
Scheduled - The Tableau Prod server is being rebooted and will be unavailable
Feb 16, 17:56 EST
Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021
Completed - The scheduled maintenance has been completed.
Feb 13, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 09:00 EST
Scheduled - The Tableau Prod server is being upgraded and will be unavailable.
Feb 12, 11:00 EST