UMass Shared Services Status

All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

Student Services Operational

Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

u.achieve Boston Operational

eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

myUMB Applicant Portal Operational

Worcester Student Operational

Human Resources Operational

HR Direct Operational

PageUp Operational

ePAF Operational

Finance Systems Operational

Finance Production Operational

BuyWays Operational

Effort Certification Operational

Summit Operational

Summit - Finance Operational

Summit - HR Operational

Summit - Student Operational

Summit - Executive Operational

Summit - Tableau Operational

Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

Terra Dotta - Travel Registry Operational

Terra Dotta - Study Abroad Operational

Sunapsis Operational

Legal Systems Operational

UMSO Case Logistix Operational

Legal Files Operational

Web Services Operational

LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Collaboration and Communication Tools Operational

UMSO Email Operational

UMSO Outlook Web Access Operational

Office 365 (SharePoint) Operational

UMSO Qualtrics Survey Software Operational

UMSO Zoom Meetings Operational

UMSO Zoom Telephone Services Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

UMSO TeamDynamix Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

Secure Access Login Page Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 02:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 17:00 EST

Scheduled - On Saturday, January 12, 5:00 PM until Sunday, January 13, 2:00 AM production applications that are protected by the Secure Access Login Page will be unavailable to log in. This includes many production applications and systems including HR Direct, Finance, BuyWays, Summit, Document Imaging, International Services and Student and applicant systems for Boston, Dartmouth, Lowell.
Jan 7, 16:52 EST

Jan 11, 2019

No incidents reported.

Jan 10, 2019

Multiple Applications - DUO Multi-Factor Authentication Not Working Properly

Resolved - The DUO Engineering Team’s changes have been completed and have resulted in the issue being fixed. We’ve re-enabled the DUO multi-factor authentication service and verified access is available to HR Direct, Summit, Finance or any other app where DUO multi-factor authentication is used. We will continue to monitor the issue.
Jan 10, 17:34 EST

Monitoring - DUO announced they are experiencing problems with the DUO authentication core service. A workaround was implemented to temporarily bypass DUO multi-factor authentication. Access is restored to HR Direct, Summit, Finance or any other app where DUO multi-factor authentication is used. Direct deposit and W-2 access in HR Direct is restricted until the issue is permanently resolved. An update will be sent as soon as we know more.

We apologize for any inconvenience.
Jan 10, 16:37 EST

Jan 9, 2019

Zoom Web Conferencing

Resolved - Zoom restored services. They are continuing to monitor systems.
Jan 9, 16:13 EST

Investigating - Please be advised that we have had reports of issues connecting to Zoom. Zoom has acknowledged the issue and we will let you know once the issue has been resolved.
Jan 9, 12:56 EST

Jan 8, 2019

Email Delay to or from UMass Lowell

Resolved - A fix was applied at 1:00 pm on Tuesday, 1/8/19 to resolve this incident. Email messages sent from or to UMass Lowell (uml.edu) will be delivered.
Jan 8, 14:08 EST

Identified - Some email messages sent from or to UMass Lowell (uml.edu) addresses have not been delivered since Saturday morning, 1/5/19. The undelivered emails will be sent automatically when UMass Lowell resolves the issue. A fix is expected to be implemented on Monday evening, 1/7/19. If needed, please attempt to resend email or send a new email to UMass Lowell recipients.
Jan 7, 16:20 EST

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.