All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

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Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
UMSO Case Logistix Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Collaboration and Communication Tools Operational
UMSO Email Operational
UMSO Outlook Web Access Operational
Office 365 (SharePoint) Operational
UMSO Qualtrics Survey Software Operational
* UMSO Zoom Meetings ? Operational
UMSO Zoom Telephone Services Operational
UMSO Dropbox Operational
UMSO Slack Notifications Operational
UMSO Slack Messaging Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Starting at 10 p.m. on Friday, November 15th, there will be some electrical work at One Beacon Street that will result in some sections of the floor on 31, 32 and the entire concourse level to lose power. Power is anticipated to be restored by 4 p.m. on Sunday, November 17th.

The Beacon Street building will be inaccessible during the outage. In addition, you will not be able to remotely connect to Beacon St. computers during this time. Please power off your desktops and laptops at the end of the business day on Friday, November 15th. You may want to consider taking your laptop home with you on Friday.
Posted on Nov 8, 13:32 EST
Past Incidents
Nov 13, 2019

No incidents reported today.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - Terra Dotta - Study Abroad was unavailable from approximately 1:25 p.m. until 1:45 p.m. today. Access has been fully restored and we continue to closely monitor the system. We are actively investigating the root cause.
Nov 6, 14:16 EST
Resolved - Monitoring systems detected that Summit was unavailable from 1:05 p.m. until approximately 1:25 p.m. today. Access has been fully restored and we continue to closely monitor the system. We are actively investigating the root cause.
Nov 6, 14:13 EST
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019
Completed - Planned maintenance on the Production PeopleSoft Finance System and validation has been completed. The Production PeopleSoft Finance System is fully operational.
Nov 3, 16:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 17:00 EDT
Scheduled - To maintain regulatory compliance the UITS Application team will be conducting this scheduled maintenance.
The Production PeopleSoft Finance System will be unavailable starting on Friday, November 1, 5:00 p.m. through Sunday, November 3, 5:00 p.m.
Oct 29, 16:39 EDT
Nov 2, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019
Completed - The scheduled maintenance has been completed.
Oct 30, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 07:00 EDT
Scheduled - Terra Dotta - Travel Registry will be unavailable due to planned maintenance on Wednesday, 10/30 from 7:00 a.m. until 9:00 a.m.
Oct 29, 16:45 EDT