Identified - UITS can confirm that SalesForce is actively troubleshooting a large-scale problem with email handling. This issue is impacting a large swath of North American customers. At this time, tickets are not being created if they originate from an email. Addtionally, emails being sent from within SalesForce are not being received. We will continue to monitor the progress and will update accordingly.
Jun 26, 2025 - 11:50 EDT
Jun 26, 2025 - 11:50 EDT
Investigating - UITS Staff are currently investigating an issue that is preventing the opening of SalesForce cases that initiate via email entry. Direct case creation from within Salesforce is still functional.
Jun 26, 2025 - 11:06 EDT
Jun 26, 2025 - 11:06 EDT
About This Site
Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..
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Student Services
Operational
*Student Production (Boston, Dartmouth, Lowell)
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Operational
Admissions - UMass Custom Application
Operational
Admissions - Check Status
Operational
* u.achieve Boston
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Operational
* eTranscript
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Operational
Parent Access
Operational
ID Email Lookup
Operational
UMass Chan Medical Student
Operational
Academic Technology
Operational
Blackboard Learn - Amherst
Operational
Blackboard Learn - Boston
Operational
Blackboard Learn - Dartmouth
Operational
Blackboard Learn - Lowell
Operational
Blackboard Learn - Chan Medical School
Operational
Blackboard Learn - Partners
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Operational
Blackboard Mobile Application
Operational
Help Desk Services
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Operational
Human Resources
Operational
* HR Direct
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Operational
* PageUp
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Operational
* ePAF
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Operational
Finance Systems
Operational
* Finance Production
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Operational
* BuyWays
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Operational
* Effort Certification
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Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool
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Operational
* Concur
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Operational
Advancement
Operational
Advance
Operational
Anthology
Operational
Evertrue
Operational
Marketing Cloud
Operational
Raise
Operational
Summit
Operational
* Summit - Finance
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Operational
* Summit - HR
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Operational
* Summit - Student
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Operational
* Summit - Executive
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Operational
* Summit - Tableau
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Operational
* Summit OAC
Operational
* Document Imaging (Boston, Dartmouth, Lowell)
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Operational
International Services
Operational
* Terra Dotta - Travel Registry
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Operational
* Terra Dotta - Study Abroad
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Operational
* Sunapsis
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Operational
Legal Systems
Operational
Legal Files
Operational
Web Services
Operational
* LinkedIn Learning
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Operational
Massachusetts.edu
Operational
UMassp.edu
Operational
UMSO Communication and Collaboration Tools
Operational
UMSO Email
Operational
Office 365 (SharePoint)
Operational
UMSO Outlook Web Access
Operational
UMSO DocuSign
Operational
UMSO Dropbox
Operational
UMSO Qualtrics Survey Software
Operational
UMSO Slack Apps/Integrations
Operational
UMSO Slack Connections
Operational
UMSO Slack Login/SSO
Operational
UMSO Slack Messaging
Operational
UMSO Slack Notifications
Operational
UMSO Slack Search
Operational
UMSO Zoom Phone
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Operational
UMSO Zoom Telephone Services
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Operational
* UMSO Zoom Meetings
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Operational
UMSO DUO
Operational
UMSO Duo Security Core Authentication Service
Operational
UMSO Duo Security Phone Call Delivery
Operational
UMSO Duo Security Push Delivery
Operational
UMSO Duo Security SMS Message Delivery
Operational
UMSO Network Services
Operational
UMSO Wired
Operational
UMSO wireless
Operational
UMSO VPN
Operational
UMSO Operational and Project Services
Degraded Performance
UMSO Citrix
Operational
UMSO Shared Drives
Operational
UMSO STAT
Operational
* UMPO Salesforce
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance