Identified - There are delays in posting some transactions into the HR Direct system. The reports that are used by time keepers are unavailable. We are working on clearing up the transactions and will provide you an update as soon as possible.
Dec 9, 10:31 EST

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services.

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Degraded Performance
* HR Direct ? Degraded Performance
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
UMSO Case Logistix Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Collaboration and Communication Tools Operational
UMSO Email Operational
UMSO Outlook Web Access Operational
Office 365 (SharePoint) Operational
UMSO Qualtrics Survey Software Operational
* UMSO Zoom Meetings ? Operational
UMSO Zoom Telephone Services Operational
UMSO Dropbox Operational
UMSO Slack Notifications Operational
UMSO Slack Messaging Operational
UMSO DocuSign Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2019
Completed - The scheduled maintenance has been completed.
Dec 8, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 17:30 EST
Scheduled - The Legacy Datastage ETL tools is being replaced by a new ETL process. This go live event is only for Summit SA applications. This does not impact any other Summit applications.
Dec 6, 11:26 EST
Dec 7, 2019

No incidents reported.

Dec 6, 2019
Completed - The scheduled maintenance has been completed.
Dec 6, 11:22 EST
Scheduled - Starting at 10 p.m. on Friday, November 15th, there will be some electrical work at One Beacon Street that will result in some sections of the floor on 31, 32 and the entire concourse level to lose power. Power is anticipated to be restored by 4 p.m. on Sunday, November 17th.

The Beacon Street building will be inaccessible during the outage. In addition, you will not be able to remotely connect to Beacon St. computers during this time. Please power off your desktops and laptops at the end of the business day on Friday, November 15th. You may want to consider taking your laptop home with you on Friday.
Nov 8, 13:32 EST
Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 15:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 14:57 EST
Scheduled - This scheduled maintenance will not impact access to HR Direct.
Dec 5, 14:54 EST
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.