DUO announced they resolved the issue with their service. We’ve re-enabled the DUO multi-factor authentication service and verified access is available to HR Direct, Summit, Finance or any other app where DUO multi-factor authentication is used. Thank you for your patience.
Posted Oct 16, 2018 - 12:20 EDT
Identified
DUO announced they are experiencing problems with the DUO authentication core service. A workaround was implemented to temporarily bypass DUO multi-factor authentication. Access is restored to HR Direct, Summit, Finance or any other app where DUO multi-factor authentication is used. Direct deposit and W-2 access in HR Direct is restricted until the issue is permanently resolved. An update will be sent as soon as we know more.
We apologize for any inconvenience.
Posted Oct 16, 2018 - 11:42 EDT
This incident affected: Human Resources (* HR Direct), Finance Systems (* Finance Production), and Summit (* Summit - Finance, * Summit - HR, * Summit - Student, * Summit - Executive).