UMass Shared Services Status

All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by your IDCS log in.

Student Services Operational

*Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

UMass Chan Medical Student Operational

Academic Technology Operational

Blackboard Learn - Amherst Operational

Blackboard Learn - Boston Operational

Blackboard Learn - Dartmouth Operational

Blackboard Learn - Lowell Operational

Blackboard Learn - Chan Medical School Operational

Blackboard Learn - Partners Operational

Blackboard Mobile Application Operational

Help Desk Services Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

* Concur Operational

Advancement Operational

Advance Operational

Anthology Operational

Evertrue Operational

Marketing Cloud Operational

Raise Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Summit OAC Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* UMPO Salesforce Operational

Document Management (Boston, Dartmouth) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 1, 2026

Student Services, Human Resources, Finance Systems, Document Imaging (Boston, Dartmouth, Lowell) Planned Maintenance

Completed - The scheduled maintenance has been completed.
Feb 1, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:00 EST

Scheduled - * HR Direct, *Student Production (Boston, Dartmouth, Lowell), * Finance Production, Admissions - UMass Custom Application, * PageUp, Admissions - Check Status, * BuyWays, * ePAF, * Effort Certification, * UM-Plan: Strategic Financial Planning & Analysis Tool, * u.achieve Boston, * Document Imaging (Boston, Dartmouth, Lowell), * eTranscript, Parent Access, ID Email Lookup will be unavailable from 2/1/2026, 4:00:00 AM through 2/1/2026, 12:00:00 PM due to planned maintenance.
Jan 29, 11:54 EST

Jan 31, 2026

Document Management - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 31, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 21:00 EST

Scheduled - Document Management will be undergoing scheduled maintenance. The system will be operational during this time, however intermittent connectivity may occur.
Jan 30, 10:06 EST

Jan 30, 2026

Jan 29, 2026

No incidents reported.

Jan 28, 2026

Document Management - Degraded Performance

Resolved - All issues with Document Management have been resolved. Thank you for your patience.
Jan 28, 13:15 EST

Identified - Performance may be degraded for some users, as Softdocs continues to actively address system resource issues. Updates will be provided as more information becomes available.
Jan 22, 16:00 EST

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

UMSO Email - Degraded Performance

Resolved - Microsoft has resolved the infrastructure issues that impacted a large number of North American Clients, including UMSO email. Email queues have been cleared and email is functioning as expected.
Jan 23, 10:11 EST

Monitoring - We are currently experiencing delays in receiving email from external senders due to a Microsoft service issue that began around 4:00 p.m. and is impacting many customers across North America.

Microsoft has since rectified the infrastructure failure that caused this incident, but they are still working to release the large backlog of email that remains in queue
Jan 22, 21:45 EST

Jan 22, 2026

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.