All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational
*Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
UMass Chan Medical Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners ? Operational
Blackboard Mobile Application Operational
Help Desk Services ? Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
* Concur ? Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Resolved - This incident has been resolved.
Aug 29, 09:03 EDT
Monitoring - Service now available.
Aug 28, 15:53 EDT
Investigating - Partial outage. Actively working as an issue.
Aug 28, 15:17 EDT
Aug 28, 2025
Resolved - This incident has been resolved.
Aug 28, 09:02 EDT
Monitoring - Umassp.edu is now responding normally. We will continue to monitor performance.
Aug 27, 15:32 EDT
Identified - umassp.edu is experiencing a partial outage. We are aware of this issue and are actively working with our hosting provider to fix the performance issues and restore service.
Aug 27, 14:56 EDT
Aug 27, 2025
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Resolved - Document Imaging is now back to full functionality
Aug 21, 14:50 EDT
Monitoring - The Document Imaging PeopleSoft integration is currently experiencing issues. UITS is aware and is reprocessing files that have errored out. We are working to resolve the overall problem.
Aug 20, 14:04 EDT
Aug 20, 2025