UMass Shared Services Status

Effort Certification Connections Failing

Update - Users may experience brief intermittent disruptions while using Effort Certification. Thank you for your patience while we continue working to improve stability.
Oct 23, 2025 - 12:31 EDT

Update - Effort Certification may be unavailable between 6:00am - 6:30am EST for an automated system restart. Thank you for your patience.
Oct 22, 2025 - 15:07 EDT

Monitoring - As of 12:00 p.m., the Effort Certification system was restarted and began accepting new connections. UITS staff are still working to determine root cause and to ensure continued availability.
Oct 22, 2025 - 13:27 EDT

Investigating - UITS Staff are currently troubleshooting failures with connections to the Effort Certification application. This issue began at approximately 10:30 a.m. Those who were already logged in may still be able to work but new connections are failing.
Oct 22, 2025 - 11:35 EDT

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by your IDCS log in.

Student Services Operational

*Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

UMass Chan Medical Student Operational

Academic Technology Operational

Blackboard Learn - Amherst Operational

Blackboard Learn - Boston Operational

Blackboard Learn - Dartmouth Operational

Blackboard Learn - Lowell Operational

Blackboard Learn - Chan Medical School Operational

Blackboard Learn - Partners Operational

Blackboard Mobile Application Operational

Help Desk Services Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

* Concur Operational

Advancement Operational

Advance Operational

Anthology Operational

Evertrue Operational

Marketing Cloud Operational

Raise Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Summit OAC Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* UMPO Salesforce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

Document Imaging - Major Outage

Resolved - Document Imaging is now up and accessible.
Oct 28, 11:53 EDT

Investigating - Document Imaging is currently unavailable. Thank you for your patience while we work to restore service.
Oct 28, 10:50 EDT

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

Unresolved incident: Effort Certification Connections Failing.

Oct 22, 2025

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

Student Services Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 11:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:00 EDT

Scheduled - *Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * u.achieve Boston, * eTranscript, Parent Access, ID Email Lookup will be unavailable from 10/17/2025, 4:00:00 PM through 10/19/2025, 2:00:00 PM due to planned maintenance.
Oct 14, 15:25 EDT