UMass Shared Services Status

Summit Planned Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2022 - 17:00 EST

Scheduled - * Summit - Tableau will be unavailable from 12/8/2022, 5:00:00 PM through 12/8/2022, 10:00:00 PM due to planned maintenance.

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational

* Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

UMass Chan Medical Student Operational

Academic Technology Operational

Blackboard Learn - Amherst Operational

Blackboard Learn - Boston Operational

Blackboard Learn - Dartmouth Operational

Blackboard Learn - Lowell Operational

Blackboard Learn - Chan Medical School Operational

Blackboard Learn - Partners Operational

Blackboard Mobile Application Operational

Help Desk Services Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

Advancement Operational

Advance Operational

Anthology Operational

Evertrue Operational

Marketing Cloud Operational

Raise Operational

Summit Under Maintenance

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Under Maintenance

* Summit OAC Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

* Terra Dotta - Travel Registry Operational

* Terra Dotta - Study Abroad Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* UMPO Salesforce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 8, 2022

UMSO VPN - Outage

Resolved - VPN connectivity has been restored. We continue to closely monitor the issue. We apologize for the inconvenience.
Dec 8, 14:29 EST

Investigating - UMSO VPN is unavailable. We are urgently investigating the issue and will provide an update when it is restored. We apologize for the inconvenience.
Dec 8, 13:48 EST

Unplanned outage. Services affected: Summit - Tableau

Resolved - This incident has been resolved.
Dec 8, 11:26 EST

Investigating - Partial outage. Actively working as an issue.
Nov 22, 10:39 EST

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

Student Services, Human Resources, Finance Systems, Summit, Document Imaging (Boston, Dartmouth, Lowell) Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 EST

Scheduled - * Summit - Finance, * Finance Production, * Student Production (Boston, Dartmouth, Lowell), * HR Direct, * PageUp, * Summit - HR, * ePAF, * Summit - Student, Admissions - Check Status, * Effort Certification, * Summit - Tableau, * UM-Plan: Strategic Financial Planning & Analysis Tool, * u.achieve Boston, * eTranscript, * Document Imaging (Boston, Dartmouth, Lowell) will be unavailable from 12/4/2022, 4:00:00 AM through 12/4/2022, 12:00:00 PM due to planned maintenance.
Nov 22, 14:06 EST

Student Services, Human Resources, Finance Systems, Summit, Document Imaging (Boston, Dartmouth, Lowell) Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 EST

Finance Systems Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 EST

Scheduled - * Effort Certification will be unavailable from 12/3/2022, 10:00:00 PM through 12/4/2022, 11:00:00 AM due to planned maintenance.
Dec 2, 15:47 EST

Dec 3, 2022

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

International Services Planned Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:00 EST

Scheduled - * Terra Dotta - Travel Registry will be unavailable from 11/30/2022, 6:00:00 AM through 11/30/2022, 8:00:00 AM due to planned maintenance.
Nov 23, 13:37 EST

Nov 29, 2022

Effort Certification - Outage

Resolved - Issues regarding Effort Certification have been resolved.
Nov 29, 11:42 EST

Investigating - Effort Certification is currently unavailable. We are urgently investigating the issue and working to restore service. We apologize for the inconvenience.
Nov 29, 11:18 EST

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.