UMass Shared Services Status

All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational

* Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

UMass Chan Medical Student Operational

Academic Technology Operational

Blackboard Learn - Amherst Operational

Blackboard Learn - Boston Operational

Blackboard Learn - Dartmouth Operational

Blackboard Learn - Lowell Operational

Blackboard Learn - Chan Medical School Operational

Blackboard Learn - Partners Operational

Blackboard Mobile Application Operational

Help Desk Services Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

Advancement Operational

Advance Operational

Anthology Operational

Evertrue Operational

Marketing Cloud Operational

Raise Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Summit OAC Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

* Terra Dotta - Travel Registry Operational

* Terra Dotta - Study Abroad Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* UMPO Salesforce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Document Imaging (Boston, Dartmouth, Lowell) Planned Maintenance Feb 4, 2023 10:00-15:00 EST

* Document Imaging (Boston, Dartmouth, Lowell) will be unavailable from 2/4/2023, 10:00:00 AM through 2/4/2023, 3:00:00 PM due to planned maintenance.
Posted on Jan 31, 2023 - 15:03 EST

UMSO Shared Services Planned Maintenance Feb 5, 2023 02:00-12:00 EST

To maintain system integrity, UITS will be upgrading storage switches located in the Shrewsbury Shared Services Production Data Center.

On Sunday, February 5, 2023, 2:00 a.m. to Noon UMass Shared Services, including HR Direct, Finance, Effort Certification, Summit, Procurement (BuyWays), Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) may be intermittently unavailable for extended periods of time during this window.
Posted on Jan 27, 2023 - 12:41 EST

Past Incidents

Feb 3, 2023

No incidents reported today.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

Student Production (Boston, Dartmouth) - Outage

Resolved - The Student Production System for UMass Boston (WISER) and UMass Dartmouth (COIN) is available as of 4:30 p.m. Teams continue to troubleshoot the root cause with our vendor. We apologize for the inconvenience.
Jan 24, 16:43 EST

Investigating - The Student Production System for UMass Boston (WISER) and UMass Dartmouth (COIN) is intermittently unavailable or slow. We are urgently investigating and apologize for the inconvenience.
Jan 24, 15:26 EST

Jan 23, 2023

Student Production (Boston, Dartmouth) - Outage

Resolved - The Student Production System for UMass Boston (WISER) and UMass Dartmouth (COIN) was briefly unavailable due to an isolated issue. We've fully restored service and are monitoring closely to prevent a future recurrence. We apologize for the inconvenience.
Jan 23, 14:44 EST

Investigating - Student Production for Boston and Dartmouth is unavailable. We are urgently investigating and apologize for the inconvenience.
Jan 23, 14:25 EST

Jan 22, 2023

No incidents reported.

Jan 21, 2023

International Services Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:00 EST

Scheduled - * Terra Dotta - Study Abroad will be unavailable from 1/21/2023, 7:00:00 AM through 1/21/2023, 8:00:00 AM due to planned maintenance.
Jan 20, 11:45 EST

Jan 20, 2023

No incidents reported.