UMass Shared Services Status

All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational

* Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

Worcester Student Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

* Terra Dotta - Travel Registry Operational

* Terra Dotta - Study Abroad Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* IT Service Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

Summit OAC Degraded Performance

Resolved - Summit OAC login is available to impacted individuals, We apologize for any inconvenience.
May 11, 12:07 EDT

Update - We are continuing to investigate this issue.
May 11, 12:06 EDT

Update - Summit OAC login is available to impacted individuals, We apologize for any inconvenience.
May 11, 12:06 EDT

Investigating - You may experience an error indicating your account has been deactivated while trying to log into Summit OAC. We are urgently investigating this issue and apologize for the inconvenience.
May 11, 09:17 EDT

May 10, 2022

Terra Dotta - Study Abroad - Travel Registry Outage

Resolved - Terra Dotta services, including Study Abroad and Travel Registry, were restored by the vendor.
May 10, 17:00 EDT

Investigating - Access to all Terra Dotta services will not be available for the next 2-3 hours, due to a vendor outage. An update will be provided when services are restored.
May 10, 14:49 EDT

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

UMassp.edu - Degraded Performance

Resolved - This incident has been resolved.
May 6, 16:09 EDT

Update - This issue has been resolved
May 6, 16:09 EDT

Update - UMassp.edu is performing normally; however, when a site visitor completes a webform submission, email notifications are currently not being sent to form administrators. We continue to work on a fix and will provide another update when the issue is resolved.
May 4, 09:04 EDT

Monitoring - Hosted provider is currently working to resolve performance issues.
May 2, 15:31 EDT

May 5, 2022

No incidents reported.

May 4, 2022

Summit Tableau Planned Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 17:30 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 4, 16:15 EDT

May 3, 2022

UMSO Email - Outage

Resolved - The vendor confirmed they restored service to UMSO Email. New emails in and out of UMassp are being sent and queued messages are getting delivered. We will continue to closely monitor this issue closely with the vendor.
May 3, 11:27 EDT

Investigating - Email in and out of UMassp is not being delivered due to a global vendor-hosted incident. This was reported at approximately 8:00 a.m. today.

You can send email internally to umassp.edu email addresses. Email to campuses and external addresses will be queued and sent when the issue is resolved.

Please contact the UMSO Help Desk or 774-455-7777 if you have any questions regarding this communication.
May 3, 09:28 EDT

May 2, 2022