Monitoring - MONITORING: We've stabilized the performance of the HR Direct application and will continue to monitor it until we can confirm a complete resolution. Please contact us if you're experiencing any problems with the application.
QUESTIONS: Please contact the UMSO Help Desk or 774-528-0202 if you have any questions regarding this communication.
Sep 22, 2023 - 15:20 EDT
QUESTIONS: Please contact the UMSO Help Desk or 774-528-0202 if you have any questions regarding this communication.
Sep 22, 2023 - 15:20 EDT
Investigating - WHAT: The HR Direct application is intermittently slow for some users. These users report experiencing slowness when navigating to HR Direct.
We are urgently investigating HR Direct and other applications. We apologize for the inconvenience.
WHEN: This was observed starting at approximately 5:00 p.m. on 09/21/23.
QUESTIONS: Please contact the UMSO Help Desk or 774-528-0202 if you have any questions regarding this communication.
Sep 22, 2023 - 08:54 EDT
We are urgently investigating HR Direct and other applications. We apologize for the inconvenience.
WHEN: This was observed starting at approximately 5:00 p.m. on 09/21/23.
QUESTIONS: Please contact the UMSO Help Desk or 774-528-0202 if you have any questions regarding this communication.
Sep 22, 2023 - 08:54 EDT
About This Site
Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..
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Student Services
Operational
*Student Production (Boston, Dartmouth, Lowell)
Operational
The issue with the Student System for Boston, Dartmouth and Lowell has been resolved.
Thank you for your patience and we apologize for the inconvenience.
Admissions - UMass Custom Application
Operational
Admissions - Check Status
Operational
* u.achieve Boston
Operational
Protected by the Secure Access Login Page.
* eTranscript
Operational
Protected by the Secure Access Login Page.
Parent Access
Operational
ID Email Lookup
Operational
UMass Chan Medical Student
Operational
Academic Technology
Operational
Blackboard Learn - Amherst
Operational
Blackboard Learn - Boston
Operational
Blackboard Learn - Dartmouth
Operational
Blackboard Learn - Lowell
Operational
Blackboard Learn - Chan Medical School
Operational
Blackboard Learn - Partners
Operational
Monitors Blackboard Learn for DESE, OIG, DHE, ACLS, UMPO and other 3rd party partners.
Blackboard Mobile Application
Operational
Help Desk Services
Operational
Monitors the Pearson Help Desk Chat and Web self-services
Human Resources
Degraded Performance
* HR Direct
Degraded Performance
Protected by the Secure Access Login Page.
* PageUp
Operational
Protected by the Secure Access Login Page.
* ePAF
Operational
Protected by the Secure Access Login Page.
Finance Systems
Operational
* Finance Production
Operational
Protected by the Secure Access Login Page.
* BuyWays
Operational
Protected by the Secure Access Login Page.
* Effort Certification
Operational
Protected by the Secure Access Login Page.
* UM-Plan: Strategic Financial Planning & Analysis Tool
Operational
Protected by the Secure Access Login Page
Advancement
Operational
Advance
Operational
Anthology
Operational
Evertrue
Operational
Marketing Cloud
Operational
Raise
Operational
Summit
Operational
* Summit - Finance
Operational
Protected by the Secure Access Login Page.
* Summit - HR
Operational
Protected by the Secure Access Login Page.
* Summit - Student
Operational
Protected by the Secure Access Login Page.
* Summit - Executive
Operational
Protected by the Secure Access Login Page.
* Summit - Tableau
Operational
Protected by the Secure Access Login Page.
* Summit OAC
Operational
* Document Imaging (Boston, Dartmouth, Lowell)
Operational
Protected by the Secure Access Login Page.
International Services
Operational
* Terra Dotta - Travel Registry
Operational
Protected by the Secure Access Login Page.
* Terra Dotta - Study Abroad
Operational
Protected by the Secure Access Login Page.
* Sunapsis
Operational
Protected by the Secure Access Login Page.
Legal Systems
Operational
Legal Files
Operational
Web Services
Operational
* LinkedIn Learning
Operational
Protected by the Secure Access Login Page.
Massachusetts.edu
Operational
UMassp.edu
Operational
UMSO Communication and Collaboration Tools
Operational
UMSO Email
Operational
Office 365 (SharePoint)
Operational
UMSO Outlook Web Access
Operational
UMSO DocuSign
Operational
UMSO Dropbox
Operational
UMSO Qualtrics Survey Software
Operational
UMSO Slack Apps/Integrations
Operational
UMSO Slack Connections
Operational
UMSO Slack Login/SSO
Operational
UMSO Slack Messaging
Operational
UMSO Slack Notifications
Operational
UMSO Slack Search
Operational
UMSO Zoom Phone
Operational
Status details are available via: https://status.zoom.us/
UMSO Zoom Telephone Services
Operational
Status details are available via: https://status.zoom.us/
* UMSO Zoom Meetings
Operational
Protected by the Secure Access Login Page. Status details are available via: https://status.zoom.us/
UMSO DUO
Operational
UMSO Duo Security Core Authentication Service
Operational
UMSO Duo Security Phone Call Delivery
Operational
UMSO Duo Security Push Delivery
Operational
UMSO Duo Security SMS Message Delivery
Operational
UMSO Network Services
Operational
UMSO Wired
Operational
UMSO wireless
Operational
UMSO VPN
Operational
UMSO Operational and Project Services
Operational
UMSO Citrix
Operational
UMSO Shared Drives
Operational
UMSO STAT
Operational
* UMPO Salesforce
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
International Services Planned Maintenance
Sep 25, 2023 08:00-09:00 EDT
* Sunapsis will be unavailable from 9/25/2023, 8:00:00 AM through 9/25/2023, 9:00:00 AM due to planned maintenance.
Posted on Sep 19, 2023 - 14:44 EDT
Posted on Sep 19, 2023 - 14:44 EDT