Partially Degraded Service

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Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Degraded Performance
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Degraded Performance
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tableau Prod server down for maintenance.
Posted on Jul 28, 11:25 EDT
Past Incidents
Jul 29, 2021
Resolved - Service now available.
Jul 29, 11:20 EDT
Investigating - System currently unavailable. Actively working as an issue.
Jul 29, 08:27 EDT
Jul 28, 2021

No incidents reported.

Jul 27, 2021
Resolved - Service now available.
Jul 27, 13:51 EDT
Investigating - System currently unavailable. Actively working as an issue.
Jul 27, 09:30 EDT
Resolved - The student batch finished at 7:58 AM. Service now available.
Jul 27, 08:16 EDT
Monitoring - The batch is running late. It is expected to complete shortly after 8 AM.
Jul 27, 07:44 EDT
Jul 26, 2021

No incidents reported.

Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 13:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 EDT
Scheduled - On Friday, 7/23 9:00 p.m. until Sunday, 7/25 12:00 p.m. Buyways will be unavailable due to planned maintenance.
Jul 22, 12:47 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:30 EDT
Scheduled - On Sunday, 7/25/21 from 7:30 a.m. to 12:00 p.m. HR Direct will be unavailable due to planned maintenance.
Jul 22, 12:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:30 EDT
Scheduled - On Sunday, 7/25/21 from 7:30 a.m. to 11:00 a.m. Finance Production will be unavailable due to planned maintenance.
Jul 22, 12:32 EDT
Jul 24, 2021

No incidents reported.

Jul 23, 2021
Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Resolved - Service is now available.
Jul 16, 11:08 EDT
Update - Summit - HR batch issue is resolved . Summit - HR batch is available. Summit - Student batch is still delayed.
Jul 16, 08:39 EDT
Update - We are continuing to monitor for any further issues.
Jul 16, 07:24 EDT
Update - We are continuing to monitor for any further issues.
Jul 16, 07:23 EDT
Monitoring - Batch completion time expected approx. by 10:30 AM.
Jul 16, 06:43 EDT
Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:30 EDT
Scheduled - OBIEE Production will be unavailable during this time due to server patching.
Jul 14, 15:04 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:45 EDT
Scheduled - Portal Updates are being made due to Penetration Testing Audit results.
Jul 12, 16:01 EDT