UMass Shared Services Status

International Services Planned Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:00 EDT

Scheduled - * Terra Dotta - Study Abroad will be unavailable from 7/2/2022, 4:00:00 AM through 7/2/2022, 7:00:00 AM due to planned maintenance.

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational

* Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

Worcester Student Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Under Maintenance

* Terra Dotta - Travel Registry Operational

* Terra Dotta - Study Abroad Under Maintenance

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* IT Service Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Buyways Planned Maintenance Jul 15, 21:00 - Jul 17, 12:00 EDT

BuyWays will be unavailable from 7/15/2022, 9:00:00 PM through 7/17/2022, 12:00:00 PM due to planned maintenance.
Posted on Jun 27, 09:15 EDT

Past Incidents

Jul 2, 2022

Unresolved incident: International Services Planned Maintenance.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

Student Services Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:30 EDT

Scheduled - * Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * u.achieve Boston, * eTranscript, Parent Access, ID Email Lookup will be unavailable from 6/30/2022, 5:30:00 PM through 6/30/2022, 7:30:00 PM due to planned maintenance.
Jun 30, 17:30 EDT

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

Multiple Applications - Major Outage

Resolved - Finance, HR Direct, Summit OAC, Summit Tableau, and Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) applications are available. We identified the cause. As of 6:30 pm, a fix has been implemented and we have confirmed that the applications are stable and available. We will continue to monitor. We apologize for the inconvenience.
Jun 27, 18:44 EDT

Update - We are continuing to investigate this issue.
Jun 27, 14:34 EDT

Investigating - Finance, HR Direct, Summit OAC, Summit Tableau, and Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) applications are experiencing an outage. We are urgently investigating the issue and apologize for the inconvenience.

You may be experiencing unresponsiveness when signing in or navigating within multiple applications.
Jun 27, 14:34 EDT

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Summit Prod Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 21, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 17:31 EDT

Scheduled - Production OAC will be unavailable from 5:30 PM to 6:00 PM on 6/21/2022 for maintenance.
Jun 21, 15:56 EDT

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.