All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
Worcester Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners ? Operational
Blackboard Mobile Application Operational
Help Desk Services ? Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
* Terra Dotta - Study Abroad will be unavailable from 10/8/2022, 8:00:00 AM through 10/8/2022, 11:00:00 AM due to planned maintenance.
Posted on Oct 05, 2022 - 08:30 EDT
Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022

No incidents reported.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Resolved - We detected intermittent issues that briefly impacted your ability to access shared services, such as Student Systems, HR Direct, Finance, and Summit. Services are available. We are continuing to actively work on preventing these attempts to disrupt our normal operations and will continue to closely monitor.

This occurred between 11:45 am and 12:10 pm.

Oct 1, 13:23 EDT
Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 11:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 28, 10:47 EDT
Resolved - Shared services are available. We will continue to closely monitor services. We apologize for the inconvenience.
Sep 30, 09:59 EDT
Monitoring - Shared services are available. We continue to investigate the issue and will closely monitor services. We apologize for the inconvenience.
Sep 28, 22:54 EDT
Investigating - The UITS team is investigating intermittent issues that impact your ability to access shared services, such as Student Systems, HR Direct, Finance, and Summit. We are urgently investigating the issue and apologize for the inconvenience.
Sep 28, 20:09 EDT
Sep 29, 2022

No incidents reported.

Sep 28, 2022
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - TheĀ authentication issues are resolved. Access to services, such as shared network drives is restored. We will closely monitor and apologize for the inconvenience.
Sep 23, 12:16 EDT
Investigating - The UITS team is investigating authentication issues that impact your ability to access network shared drives and specific applications, such as Control-M. We are urgently investigating the issue and apologize for the inconvenience.
Sep 23, 11:34 EDT
Resolved - UMSO VPN connections are available. We will continue to closely monitor and apologize for the inconvenience.
Sep 23, 11:03 EDT
Investigating - UMSO VPN connections are unavailable. People are timing out when initiating multi-factor authentication (DUO). We are urgently investigating this issue and apologize for the inconvenience.
Sep 23, 09:59 EDT