All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
UMass Chan Medical Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners ? Operational
Blackboard Mobile Application Operational
Help Desk Services ? Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
* Document Imaging (Boston, Dartmouth, Lowell) will be unavailable from 2/4/2023, 10:00:00 AM through 2/4/2023, 3:00:00 PM due to planned maintenance.
Posted on Jan 31, 2023 - 15:03 EST
UMSO Shared Services Planned Maintenance Feb 5, 2023 02:00-12:00 EST
To maintain system integrity, UITS will be upgrading storage switches located in the Shrewsbury Shared Services Production Data Center.

On Sunday, February 5, 2023, 2:00 a.m. to Noon UMass Shared Services, including HR Direct, Finance, Effort Certification, Summit, Procurement (BuyWays), Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) may be intermittently unavailable for extended periods of time during this window.

Posted on Jan 27, 2023 - 12:41 EST
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - The Student Production System for UMass Boston (WISER) and UMass Dartmouth (COIN) is available as of 4:30 p.m.  Teams continue to troubleshoot the root cause with our vendor. We apologize for the inconvenience.
Jan 24, 16:43 EST
Investigating - The Student Production System for UMass Boston (WISER) and UMass Dartmouth (COIN) is intermittently unavailable or slow. We are urgently investigating and apologize for the inconvenience.
Jan 24, 15:26 EST
Jan 23, 2023
Resolved - The Student Production System for UMass Boston (WISER) and UMass Dartmouth (COIN) was briefly unavailable due to an isolated issue. We've fully restored service and are monitoring closely to prevent a future recurrence. We apologize for the inconvenience.
Jan 23, 14:44 EST
Investigating - Student Production for Boston and Dartmouth is unavailable. We are urgently investigating and apologize for the inconvenience.
Jan 23, 14:25 EST
Jan 22, 2023

No incidents reported.

Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:00 EST
Scheduled - * Terra Dotta - Study Abroad will be unavailable from 1/21/2023, 7:00:00 AM through 1/21/2023, 8:00:00 AM due to planned maintenance.
Jan 20, 11:45 EST
Jan 20, 2023

No incidents reported.