UMass Shared Services Status

All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational

* Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

Worcester Student Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

* Terra Dotta - Travel Registry Operational

* Terra Dotta - Study Abroad Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* IT Service Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Production Data Center Planned Maintenance Dec 5, 04:00-12:00 EST

On Sunday, December 5, from 4:00 a.m. to 12:00 p.m. maintenance in the UITS South Street Data Center that houses the Production environments for UMass Shared Services, including the Secure Access Login Page, HR Direct, Finance, Summit, Procurement (BuyWays), Salesforce, Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) is being conducted. Services will be unavailable during this event.
Posted on Nov 19, 15:25 EST

Past Incidents

Dec 3, 2021

No incidents reported today.

Dec 2, 2021

HR Direct Planned Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 18:50 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:01 EST

Scheduled - TAX Update 21D will be implemented on Thursday, 12/2/21 3:00 p.m. - 7:00 p.m. You may experience brief interruptions while logging into or navigating HR Direct during this time.
Dec 2, 09:40 EST

Dec 1, 2021

No incidents reported.

Nov 30, 2021

Student Production (Boston, Dartmouth, Lowell) Major Outage

Resolved - The Student Production (Boston, Dartmouth, Lowell) system is available as of approximately 11:45 a.m. We will continue to closely monitor. We apologize for the inconvenience.
Nov 30, 11:49 EST

Investigating - We are urgently investigating issues logging into and navigating the Student Production (Boston, Dartmouth, Lowell) systems.
Nov 30, 10:58 EST

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

Finance Systems Planned Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 EST

Scheduled - On Friday, November 19th 12 p.m. through Sunday, November 21st, 8:00 p.m. the Production PeopleSoft Finance System will be unavailable during this maintenance window. Additional application impacts include:

Summit:
• Summit Finance data during the event will be as of Thursday, November 18th. The data will be up to date on Monday morning, November 22nd.

BuyWays:
• Users can login and perform searches, but there is no communication to PeopleSoft during the downtime.

ePAF:
• The ability to initiate/approve ePAF forms in HR Direct will be impacted. Campuses should advise ePAF Approvers to wait
Nov 16, 16:00 EST

Nov 20, 2021

No incidents reported.

Nov 19, 2021