Update - UPDATE: Our team continues to keep a close eye on the environment. We've observed that it has been stable and have seen consistent response times on our Finance, HR Direct, and Student (Boston, Dartmouth, Lowell) applications for the last 24 hours. Our vendors are working with us and we strongly believe a change made late yesterday afternoon helped solve the issue. We'll stay on high alert and will continually monitor until we get definitive answers from our vendors.
Mar 28, 2023 - 16:35 EDT
Monitoring - Our team continues to closely monitor the performance of our applications. We have resumed processing the batch and are making real-time decisions as we gather logs and vendor recommendations to mitigate any instability. We understand the importance of uninterrupted service and are doing everything we can to get to the cause of these so that we minimize disruptions.

Once again, please accept our apologies for any inconvenience caused. We value your patience as we urgently work to address the cause of the performance issues.

Mar 27, 2023 - 17:34 EDT
Identified - We are observing slowness in multiple applications when establishing new connections or navigating, including Finance, HR Direct, and Student (Boston, Dartmouth, Lowell). Non-critical batch jobs have been temporarily suspended as we urgently investigate this issue. We apologize for the inconvenience.
Mar 27, 2023 - 10:10 EDT
Monitoring - Steps were taken this afternoon to stabilize the environment and we've observed improved performance of the applications. We continue to closely monitor the environment and will send another update tomorrow morning.
Mar 22, 2023 - 13:44 EDT
Investigating - We are observing slowness in multiple applications when establishing new connections or navigating, including HR Direct and Student (Boston, Dartmouth, Lowell). We are urgently investigating and apologize for any inconvenience.
Mar 22, 2023 - 10:04 EDT

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
UMass Chan Medical Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners ? Operational
Blackboard Mobile Application Operational
Help Desk Services ? Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Degraded Performance
* Terra Dotta - Travel Registry ? Degraded Performance
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023
Resolved - The intermittent issues logging into multiple applications when establishing new connections, including Buyways, HR Direct, Student (Boston, Dartmouth, Lowell), and Summit have been resolved. The vendor acknowledged an issue in their environment, took steps to mitigate the impact, and will continue to monitor to assure stability.
Mar 30, 17:38 EDT
Investigating - We are observing intermittent issues logging into multiple applications when establishing new connections, including Buyways, HR Direct, Student (Boston, Dartmouth, Lowell), and Summit. The vendor has acknowledged an issue in their environment and they are urgently investigating and working to resolve the issue. We are following the issue closely and apologize for the inconvenience.

If you are already logged in the applications are available to you, please do not log out. When logging into an application if you receive an error or experience slowness when attempting to log in please close your browser and try again.

Mar 30, 08:38 EDT
Mar 29, 2023

No incidents reported.

Mar 28, 2023
Completed - The scheduled maintenance has been completed.
Mar 28, 11:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:10 EDT
Scheduled - * Terra Dotta - Study Abroad will be unavailable from 3/28/2023, 10:10:00 AM through 3/28/2023, 11:10:00 AM due to planned maintenance.
Mar 28, 10:08 EDT
Mar 27, 2023
Mar 26, 2023

No incidents reported.

Mar 25, 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 EDT
Scheduled - * Terra Dotta - Study Abroad will be unavailable from 3/25/2023, 7:00:00 AM through 3/25/2023, 9:00:00 AM due to planned maintenance.
Mar 24, 14:23 EDT
Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Mar 21, 2023
Resolved - Steps were taken to resolve the issue and the performance of the applications has improved. We will continue to closely monitor the applications. We apologize for the inconvenience.
Mar 21, 12:16 EDT
Investigating - We are receiving reports of slowness in multiple applications when establishing new connections or navigating, including HR Direct, Finance, Student (Boston, Dartmouth, Lowell), and Summit. We are urgently investigating and apologize for any inconvenience.
Mar 21, 10:46 EDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:01 EDT
Scheduled - * BuyWays will be unavailable from 3/17/2023, 9:00:00 PM through 3/19/2023, 12:00:00 PM due to planned maintenance.
Mar 3, 10:57 EST
Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 EDT
Scheduled - * Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * eTranscript, Parent Access will be unavailable from 3/18/2023, 12:00:00 PM through 3/18/2023, 10:00:00 PM due to planned maintenance.
Mar 10, 13:59 EST