All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021
Completed - The scheduled maintenance has been completed.
Jun 21, 05:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:11 EDT
Scheduled - On Friday, June 18, from 2:00 p.m. to Monday, June 21, 7:00 a.m. UITS will be performing a scheduled upgrade of the Summit Production Application – Data warehouse and OBIEE repository databases. All Summit production applications (OBIEE, Tableau, SSDBPXY schemas and EDW) will be unavailable.
Jun 16, 12:11 EDT
Jun 20, 2021
Completed - The scheduled maintenance has been completed.
Jun 20, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 05:00 EDT
Scheduled - On Sunday, June 20, from 5:00 a.m. to 12:00 p.m. maintenance in the UITS South Street Data Center that houses the Production environments for UMass Shared Services, including the Secure Access Login Page, HR Direct, Finance, Summit, Procurement (BuyWays), Salesforce, Student (Boston, Dartmouth, Lowell, and UMass Medical) is being conducted. Services will be unavailable during this event.
Jun 11, 11:28 EDT
Jun 19, 2021

No incidents reported.

Jun 18, 2021
Jun 17, 2021

No incidents reported.

Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 EDT
Scheduled - All Summit Prod applications will be down.
Jun 15, 18:29 EDT
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Resolved - Service now available.
Jun 8, 13:20 EDT
Investigating - Actively working an Intermittent issue when logging into the Tableau Prod server. Admins are investigating.
Jun 8, 10:16 EDT