Monitoring - MONITORING: We've stabilized the performance of the HR Direct application and will continue to monitor it until we can confirm a complete resolution. Please contact us if you're experiencing any problems with the application.

QUESTIONS: Please contact the UMSO Help Desk or 774-528-0202 if you have any questions regarding this communication.

Sep 22, 2023 - 15:20 EDT
Investigating - WHAT: The HR Direct application is intermittently slow for some users. These users report experiencing slowness when navigating to HR Direct.

We are urgently investigating HR Direct and other applications. We apologize for the inconvenience.

WHEN: This was observed starting at approximately 5:00 p.m. on 09/21/23.

QUESTIONS: Please contact the UMSO Help Desk or 774-528-0202 if you have any questions regarding this communication.

Sep 22, 2023 - 08:54 EDT

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational
*Student Production (Boston, Dartmouth, Lowell)
Operational
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Human Resources Degraded Performance
* HR Direct
Degraded Performance
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
* Sunapsis will be unavailable from 9/25/2023, 8:00:00 AM through 9/25/2023, 9:00:00 AM due to planned maintenance.
Posted on Sep 19, 2023 - 14:44 EDT
Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Unresolved incident: Service Interruption – HR Direct - Degraded Performance.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:01 EDT
Scheduled - * Finance Production will be unavailable from 9/17/2023, 8:00:00 AM through 9/17/2023, 10:00:00 AM due to planned maintenance.
Sep 8, 15:41 EDT
Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.