All Systems Operational

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Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational
*Student Production (Boston, Dartmouth, Lowell) Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston Operational
* eTranscript Operational
Parent Access Operational
ID Email Lookup Operational
UMass Chan Medical Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners Operational
Blackboard Mobile Application Operational
Help Desk Services Operational
Human Resources Operational
* HR Direct Operational
* PageUp Operational
* ePAF Operational
Finance Systems Operational
* Finance Production Operational
* BuyWays Operational
* Effort Certification Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool Operational
* Concur Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Operational
* Summit - Finance Operational
* Summit - HR Operational
* Summit - Student Operational
* Summit - Executive Operational
* Summit - Tableau Operational
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) Operational
International Services Operational
* Sunapsis Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone Operational
UMSO Zoom Telephone Services Operational
* UMSO Zoom Meetings Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
Document Management (Boston, Dartmouth, Lowell) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 31, 2026

Resolved - Resolved – The vendor has deployed a fix during the 10pm window last night.
Jul 31, 08:56 EDT
Monitoring - Softdocs has prepared a fix and will deploy it tonight, July 30, between 10:00 and 11:00 p.m. ET.

Etrieve Content is expected to be unavailable for approximately 10 minutes during the deployment window.

We appreciate your patience while Softdocs works to resolve this issue.

Jul 30, 17:52 EDT
Investigating - Researching potential issue.

Degraded Performance – Search (New Content), Retention, and Collaboration services.

The vendor Softdocs, is actively investigating the issue and working toward a resolution. UITS is monitoring the situation and will provide updates as additional information becomes available.

Jul 30, 11:44 EDT

Jul 30, 2026

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Completed - The scheduled maintenance has been completed.
Jul 26, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 04:00 EDT
Scheduled - During this time all applications should remain available but users may experience brief interruptions.
Jul 24, 13:35 EDT

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Resolved - Summit batch has completed and reporting is up to date.
Jul 21, 09:21 EDT
Monitoring - Batch running late. Summit Student batch is running late and users are advised to wait before running reports until batch is complete.
Jul 21, 06:58 EDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.