UMass Shared Services Status

Multiple Applications - Degraded Performance

Update - UPDATE: Our team continues to keep a close eye on the environment. We've observed that it has been stable and have seen consistent response times on our Finance, HR Direct, and Student (Boston, Dartmouth, Lowell) applications for the last 24 hours. Our vendors are working with us and we strongly believe a change made late yesterday afternoon helped solve the issue. We'll stay on high alert and will continually monitor until we get definitive answers from our vendors.
Mar 28, 2023 - 16:35 EDT

Monitoring - Our team continues to closely monitor the performance of our applications. We have resumed processing the batch and are making real-time decisions as we gather logs and vendor recommendations to mitigate any instability. We understand the importance of uninterrupted service and are doing everything we can to get to the cause of these so that we minimize disruptions.

Once again, please accept our apologies for any inconvenience caused. We value your patience as we urgently work to address the cause of the performance issues.
Mar 27, 2023 - 17:34 EDT

Identified - We are observing slowness in multiple applications when establishing new connections or navigating, including Finance, HR Direct, and Student (Boston, Dartmouth, Lowell). Non-critical batch jobs have been temporarily suspended as we urgently investigate this issue. We apologize for the inconvenience.
Mar 27, 2023 - 10:10 EDT

Monitoring - Steps were taken this afternoon to stabilize the environment and we've observed improved performance of the applications. We continue to closely monitor the environment and will send another update tomorrow morning.
Mar 22, 2023 - 13:44 EDT

Investigating - We are observing slowness in multiple applications when establishing new connections or navigating, including HR Direct and Student (Boston, Dartmouth, Lowell). We are urgently investigating and apologize for any inconvenience.
Mar 22, 2023 - 10:04 EDT

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational

* Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

UMass Chan Medical Student Operational

Academic Technology Operational

Blackboard Learn - Amherst Operational

Blackboard Learn - Boston Operational

Blackboard Learn - Dartmouth Operational

Blackboard Learn - Lowell Operational

Blackboard Learn - Chan Medical School Operational

Blackboard Learn - Partners Operational

Blackboard Mobile Application Operational

Help Desk Services Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

Advancement Operational

Advance Operational

Anthology Operational

Evertrue Operational

Marketing Cloud Operational

Raise Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Summit OAC Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Degraded Performance

* Terra Dotta - Travel Registry Degraded Performance

* Terra Dotta - Study Abroad Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* UMPO Salesforce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

Multiple Applications - Partial Outage

Resolved - The intermittent issues logging into multiple applications when establishing new connections, including Buyways, HR Direct, Student (Boston, Dartmouth, Lowell), and Summit have been resolved. The vendor acknowledged an issue in their environment, took steps to mitigate the impact, and will continue to monitor to assure stability.
Mar 30, 17:38 EDT

Investigating - We are observing intermittent issues logging into multiple applications when establishing new connections, including Buyways, HR Direct, Student (Boston, Dartmouth, Lowell), and Summit. The vendor has acknowledged an issue in their environment and they are urgently investigating and working to resolve the issue. We are following the issue closely and apologize for the inconvenience.

If you are already logged in the applications are available to you, please do not log out. When logging into an application if you receive an error or experience slowness when attempting to log in please close your browser and try again.
Mar 30, 08:38 EDT

Mar 29, 2023

No incidents reported.

Mar 28, 2023

International Services Planned Maintenance

Completed - The scheduled maintenance has been completed.
Mar 28, 11:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:10 EDT

Scheduled - * Terra Dotta - Study Abroad will be unavailable from 3/28/2023, 10:10:00 AM through 3/28/2023, 11:10:00 AM due to planned maintenance.
Mar 28, 10:08 EDT

Mar 27, 2023

Mar 26, 2023

No incidents reported.

Mar 25, 2023

International Services Planned Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 EDT

Scheduled - * Terra Dotta - Study Abroad will be unavailable from 3/25/2023, 7:00:00 AM through 3/25/2023, 9:00:00 AM due to planned maintenance.
Mar 24, 14:23 EDT

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Mar 21, 2023

Multiple Applications - Degraded Performance

Resolved - Steps were taken to resolve the issue and the performance of the applications has improved. We will continue to closely monitor the applications. We apologize for the inconvenience.
Mar 21, 12:16 EDT

Investigating - We are receiving reports of slowness in multiple applications when establishing new connections or navigating, including HR Direct, Finance, Student (Boston, Dartmouth, Lowell), and Summit. We are urgently investigating and apologize for any inconvenience.
Mar 21, 10:46 EDT

Mar 20, 2023

No incidents reported.

Mar 19, 2023

Finance Systems Planned Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:01 EDT

Scheduled - * BuyWays will be unavailable from 3/17/2023, 9:00:00 PM through 3/19/2023, 12:00:00 PM due to planned maintenance.
Mar 3, 10:57 EST

Mar 18, 2023

Student Services Planned Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 EDT

Scheduled - * Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * eTranscript, Parent Access will be unavailable from 3/18/2023, 12:00:00 PM through 3/18/2023, 10:00:00 PM due to planned maintenance.
Mar 10, 13:59 EST