All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Sunday, October 24, 2021 7:00 a.m. - 12:00 p.m. the UITS Infrastructure team will be conducting planned maintenance of the wired/wireless network for South Street and Beacon Street locations.

Wired/wireless access on the Fourth Floor of 333 South Street in Shrewsbury, as well as the 31st – 32nd Floors, and Concourse areas of One Beacon Street in Boston, could be briefly interrupted during the maintenance window.

If you are working in one of these locations during this time frame and experience an interruption to your wired/wireless access you will need to reboot your device or reconnect to Eduroam.
Posted on Oct 18, 16:24 EDT
Past Incidents
Oct 22, 2021

No incidents reported today.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:00 EDT
Scheduled - To maintain regulatory compliance the UITS Application team is upgrading the Production PeopleSoft Student System. The Production PeopleSoft Student System and integration points for Boston (WISER), Dartmouth (COIN), and Lowell (SiS) will be unavailable on Saturday, October 16, 5:00 p.m. through Sunday, October 17, 12:00 p.m.
Oct 7, 15:34 EDT
Oct 16, 2021
Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - The underlying issue with UMSO VPN has been resolved. You may need to restore connectivity to UMSO VPN. Remember to log in using only your username and not your full email address.

We apologize for any inconvenience.
Oct 14, 16:44 EDT
Investigating - Multiple people have reported issues connecting to UMSO VPN. We are urgently investigating. We suggest that you continue to try and that you maintain an existing connection if possible.
Oct 14, 13:57 EDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021
Resolved - Service now available.
Oct 12, 12:31 EDT
Update - Batch continues to run late. New ETA is 12:30 PM.
Oct 12, 11:30 EDT
Monitoring - Batch running late. ETA 11:30am.
Oct 12, 07:11 EDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.