All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
myUMB Applicant Portal Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
UMSO Case Logistix Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Collaboration and Communication Tools Operational
UMSO Email Operational
UMSO Outlook Web Access Operational
Office 365 (SharePoint) Operational
UMSO Qualtrics Survey Software Operational
* UMSO Zoom Meetings ? Operational
UMSO Zoom Telephone Services ? Operational
UMSO Dropbox Operational
UMSO Slack Notifications Operational
UMSO Slack Messaging Operational
UMSO DocuSign Operational
UMSO Zoom Phone ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Thursday, October 1 from 1:00 p.m. to 9:00 p.m. all wireless offerings will be unavailable on the 4th Floor - South Street while we perform a scheduled upgrade. This upgrade will enhance redundancy and leverage newly upgraded equipment at the location. This work will not impact any hard wired connectivity on the 4th Floor – South Street nor have any impact on the 1 Beacon location.

If you require network connectivity on the 4th Floor -South Street location during the maintenance window please use a hard wired connection.
Posted on Sep 28, 12:56 EDT
Production Data Center Planned Maintenance Oct 3, 16:00 - Oct 4, 12:00 EDT
On Saturday, October 3 from 4:00 p.m. to Sunday, October 4, 12:00 p.m. maintenance in the UITS South Street Data Center that houses the Production environments for UITS Shared Services, including the Secure Access Login Page, HR Direct, Finance, Summit, Student (Boston, Dartmouth, Lowell, and UMass Medical) applications is being conducted. 

Services will be unavailable during this event, including UMSO access to files on shared drives between 1:00 a.m. and 7:00 a.m. Please plan accordingly.
Posted on Sep 23, 12:29 EDT
Past Incidents
Sep 29, 2020
Resolved - Microsoft restored service. UMSO email and Office 365 (SharePoint) are available and fully operational.
Sep 29, 08:17 EDT
Investigating - Due to a Microsoft service interruption, UMSO email and Office 365 (SharePoint) may be unavailable. You may be intermittently prompted to enter credentials when connecting to email. An update will be provided as soon as we learn more from Microsoft.
Sep 28, 20:18 EDT
Resolved - Summit OBIEE is available. We will continue to closely monitor.
Sep 29, 08:12 EDT
Investigating - Summit OBIEE is unavailable. We are looking into the issue.
Sep 29, 07:17 EDT
Sep 28, 2020
Resolved - Student services were unavailable from 8:10 a.m. to 8:20 a.m. We have identified the cause and verified the Student services are responding normally. We will continue to closely monitor.
Sep 28, 08:53 EDT
Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Resolved - Service now available.
Sep 24, 15:52 EDT
Investigating - Summit Finance is currently unavailable. We continue to work on the issue.
Sep 24, 14:08 EDT
Update - Summit Finance is currently unavailable. All other areas are available. Next update at 1:30 PM.
Sep 24, 11:36 EDT
Monitoring - Performance impacted. Actively working as an issue.

Will have an update at noon.
Sep 24, 10:24 EDT
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 EDT
Scheduled - Online maintenance in the UITS South Street Data Center that houses the Production environments for UITS Shared Services, including the Secure Access Login Page, HR Direct, Finance, Summit, Student (Boston, Dartmouth, Lowell, and UMass Medical) products is being conducted on Wednesday, September 16 from 9:00 p.m. to Thursday, September 17, 2:00 a.m.


There is no expected disruption to UITS Shared Services during this maintenance event.
Sep 15, 16:04 EDT
Sep 16, 2020
Sep 15, 2020

No incidents reported.