All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by your IDCS log in.

Student Services Operational
*Student Production (Boston, Dartmouth, Lowell) Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston Operational
* eTranscript Operational
Parent Access Operational
ID Email Lookup Operational
UMass Chan Medical Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners Operational
Blackboard Mobile Application Operational
Help Desk Services Operational
Human Resources Operational
* HR Direct Operational
* PageUp Operational
* ePAF Operational
Finance Systems Operational
* Finance Production Operational
* BuyWays Operational
* Effort Certification Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool Operational
* Concur Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Operational
* Summit - Finance Operational
* Summit - HR Operational
* Summit - Student Operational
* Summit - Executive Operational
* Summit - Tableau Operational
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) Operational
International Services Operational
* Sunapsis Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone Operational
UMSO Zoom Telephone Services Operational
* UMSO Zoom Meetings Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
Document Management (Boston, Dartmouth, Lowell) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 10, 2026

No incidents reported today.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
Resolved - The vendor has informed us that the document filing issue appears to have cleared. We are continuing to validate normal document filing with affected customers while monitoring the service.
Jul 8, 09:24 EDT
Investigating - Performance impacted. Actively working as an issue.
We have received reports of documents not filing as expected. A ticket has been opened and escalated with the vendor, and they are investigating.

Jul 7, 13:42 EDT
Jul 7, 2026
Resolved - Service now available.
Jul 7, 13:20 EDT
Monitoring - Batch running late.
Jul 7, 07:16 EDT
Completed - The scheduled maintenance has been completed.
Jul 7, 13:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 12:00 EDT
Scheduled - Today at 12:00 PM, we will perform unplanned maintenance on systems supporting the VPN. The maintenance is expected to last approximately 10 minutes.

Users connected to the VPN may experience a temporary disconnection during this time. If you are disconnected, please reconnect. Reconnection may take longer than expected.

Thank you for your patience.

Jul 6, 11:16 EDT
Jul 6, 2026
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026
Resolved - Relevant changes have been successfully backed out and connectivity has been restored.

Thank you for your patience.

Jun 29, 13:01 EDT
Investigating - We are currently investigating a connection issue preventing reports from posting in PeopleSoft. This issue is impacting the Student, HR, and Finance systems. Updates will be provided as more information becomes available.
Jun 29, 12:35 EDT
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.