All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Resolved - Summit OAC login is available to impacted individuals, We apologize for any inconvenience.
May 11, 12:07 EDT
Update - We are continuing to investigate this issue.
May 11, 12:06 EDT
Update - Summit OAC login is available to impacted individuals, We apologize for any inconvenience.
May 11, 12:06 EDT
Investigating - You may experience an error indicating your account has been deactivated while trying to log into Summit OAC. We are urgently investigating this issue and apologize for the inconvenience.
May 11, 09:17 EDT
May 10, 2022
Resolved - Terra Dotta services, including Study Abroad and Travel Registry, were restored by the vendor.
May 10, 17:00 EDT
Investigating - Access to all Terra Dotta services will not be available for the next 2-3 hours, due to a vendor outage. An update will be provided when services are restored.
May 10, 14:49 EDT
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - This incident has been resolved.
May 6, 16:09 EDT
Update - This issue has been resolved
May 6, 16:09 EDT
Update - UMassp.edu is performing normally; however, when a site visitor completes a webform submission, email notifications are currently not being sent to form administrators. We continue to work on a fix and will provide another update when the issue is resolved.
May 4, 09:04 EDT
Monitoring - Hosted provider is currently working to resolve performance issues.
May 2, 15:31 EDT
May 5, 2022

No incidents reported.

May 4, 2022
Completed - The scheduled maintenance has been completed.
May 4, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 17:30 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 4, 16:15 EDT
May 3, 2022
Resolved - The vendor confirmed they restored service to UMSO Email. New emails in and out of UMassp are being sent and queued messages are getting delivered. We will continue to closely monitor this issue closely with the vendor.
May 3, 11:27 EDT
Investigating - Email in and out of UMassp is not being delivered due to a global vendor-hosted incident. This was reported at approximately 8:00 a.m. today.

You can send email internally to umassp.edu email addresses. Email to campuses and external addresses will be queued and sent when the issue is resolved.

Please contact the UMSO Help Desk or 774-455-7777 if you have any questions regarding this communication.
May 3, 09:28 EDT
May 2, 2022