All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Sunday, December 5, from 4:00 a.m. to 12:00 p.m. maintenance in the UITS South Street Data Center that houses the Production environments for UMass Shared Services, including the Secure Access Login Page, HR Direct, Finance, Summit, Procurement (BuyWays), Salesforce, Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) is being conducted. Services will be unavailable during this event.
Posted on Nov 19, 15:25 EST
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 18:50 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:01 EST
Scheduled - TAX Update 21D will be implemented on Thursday, 12/2/21 3:00 p.m. - 7:00 p.m. You may experience brief interruptions while logging into or navigating HR Direct during this time.
Dec 2, 09:40 EST
Dec 1, 2021

No incidents reported.

Nov 30, 2021
Resolved - The Student Production (Boston, Dartmouth, Lowell) system is available as of approximately 11:45 a.m. We will continue to closely monitor. We apologize for the inconvenience.
Nov 30, 11:49 EST
Investigating - We are urgently investigating issues logging into and navigating the Student Production (Boston, Dartmouth, Lowell) systems.
Nov 30, 10:58 EST
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021
Completed - The scheduled maintenance has been completed.
Nov 21, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 EST
Scheduled - On Friday, November 19th 12 p.m. through Sunday, November 21st, 8:00 p.m. the Production PeopleSoft Finance System will be unavailable during this maintenance window. Additional application impacts include:

Summit:
• Summit Finance data during the event will be as of Thursday, November 18th. The data will be up to date on Monday morning, November 22nd.

BuyWays:
• Users can login and perform searches, but there is no communication to PeopleSoft during the downtime.

ePAF:
• The ability to initiate/approve ePAF forms in HR Direct will be impacted. Campuses should advise ePAF Approvers to wait
Nov 16, 16:00 EST
Nov 20, 2021

No incidents reported.

Nov 19, 2021