UMass Shared Services Status

All Systems Operational

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational

* Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

Worcester Student Operational

Academic Technology Operational

Blackboard Learn - Amherst Operational

Blackboard Learn - Boston Operational

Blackboard Learn - Dartmouth Operational

Blackboard Learn - Lowell Operational

Blackboard Learn - Chan Medical School Operational

Blackboard Learn - Partners Operational

Blackboard Mobile Application Operational

Help Desk Services Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

Advancement Operational

Advance Operational

Anthology Operational

Evertrue Operational

Marketing Cloud Operational

Raise Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Summit OAC Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

* Terra Dotta - Travel Registry Operational

* Terra Dotta - Study Abroad Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Operational

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Operational

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* UMPO Salesforce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

International Services Planned Maintenance Oct 8, 2022 08:00-11:00 EDT

* Terra Dotta - Study Abroad will be unavailable from 10/8/2022, 8:00:00 AM through 10/8/2022, 11:00:00 AM due to planned maintenance.
Posted on Oct 05, 2022 - 08:30 EDT

Past Incidents

Oct 7, 2022

No incidents reported today.

Oct 6, 2022

No incidents reported.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

Multiple Applications - Degraded Performance - Restored

Resolved - We detected intermittent issues that briefly impacted your ability to access shared services, such as Student Systems, HR Direct, Finance, and Summit. Services are available. We are continuing to actively work on preventing these attempts to disrupt our normal operations and will continue to closely monitor.

This occurred between 11:45 am and 12:10 pm.
Oct 1, 13:23 EDT

Sep 30, 2022

UM-Plan: Strategic Financial Planning & Analysis Tool Planned Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 11:00 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 28, 10:47 EDT

Multiple Applications - Major Outage

Resolved - Shared services are available. We will continue to closely monitor services. We apologize for the inconvenience.
Sep 30, 09:59 EDT

Monitoring - Shared services are available. We continue to investigate the issue and will closely monitor services. We apologize for the inconvenience.
Sep 28, 22:54 EDT

Investigating - The UITS team is investigating intermittent issues that impact your ability to access shared services, such as Student Systems, HR Direct, Finance, and Summit. We are urgently investigating the issue and apologize for the inconvenience.
Sep 28, 20:09 EDT

Sep 29, 2022

No incidents reported.

Sep 28, 2022

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

UMSO Shared Drives - Outage

Resolved - The authentication issues are resolved. Access to services, such as shared network drives is restored. We will closely monitor and apologize for the inconvenience.
Sep 23, 12:16 EDT

Investigating - The UITS team is investigating authentication issues that impact your ability to access network shared drives and specific applications, such as Control-M. We are urgently investigating the issue and apologize for the inconvenience.
Sep 23, 11:34 EDT

UMSO VPN - Outage

Resolved - UMSO VPN connections are available. We will continue to closely monitor and apologize for the inconvenience.
Sep 23, 11:03 EDT

Investigating - UMSO VPN connections are unavailable. People are timing out when initiating multi-factor authentication (DUO). We are urgently investigating this issue and apologize for the inconvenience.
Sep 23, 09:59 EDT