Monitoring - MONITORING: We've stabilized the performance of the HR Direct application and will continue to monitor it until we can confirm a complete resolution. Please contact us if you're experiencing any problems with the application.
QUESTIONS: Please contact the UMSO Help Desk or 774-528-0202 if you have any questions regarding this communication.
Sep 22, 2023 - 15:20 EDT
Investigating - WHAT: The HR Direct application is intermittently slow for some users. These users report experiencing slowness when navigating to HR Direct.
We are urgently investigating HR Direct and other applications. We apologize for the inconvenience.
WHEN: This was observed starting at approximately 5:00 p.m. on 09/21/23.
QUESTIONS: Please contact the UMSO Help Desk or 774-528-0202 if you have any questions regarding this communication.
Sep 22, 2023 - 08:54 EDT
Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..
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Student Services
Operational
*Student Production (Boston, Dartmouth, Lowell)
The issue with the Student System for Boston, Dartmouth and Lowell has been resolved.
Thank you for your patience and we apologize for the inconvenience.
Operational
Admissions - UMass Custom Application
Operational
Admissions - Check Status
Operational
* u.achieve Boston
Protected by the Secure Access Login Page.
Operational
* eTranscript
Protected by the Secure Access Login Page.
Operational
Parent Access
Operational
ID Email Lookup
Operational
UMass Chan Medical Student
Operational
Academic Technology
Operational
Blackboard Learn - Amherst
Operational
Blackboard Learn - Boston
Operational
Blackboard Learn - Dartmouth
Operational
Blackboard Learn - Lowell
Operational
Blackboard Learn - Chan Medical School
Operational
Blackboard Learn - Partners
Monitors Blackboard Learn for DESE, OIG, DHE, ACLS, UMPO and other 3rd party partners.
Operational
Blackboard Mobile Application
Operational
Help Desk Services
Monitors the Pearson Help Desk Chat and Web self-services
Completed -
The scheduled maintenance has been completed.
Sep 17, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:01 EDT
Scheduled -
* Finance Production will be unavailable from 9/17/2023, 8:00:00 AM through 9/17/2023, 10:00:00 AM due to planned maintenance.
Sep 8, 15:41 EDT