UMass Shared Services Status

Partially Degraded Service

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

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Student Services Operational

* Student Production (Boston, Dartmouth, Lowell) Operational

Admissions - UMass Custom Application Operational

Admissions - Check Status Operational

* u.achieve Boston Operational

* eTranscript Operational

Parent Access Operational

ID Email Lookup Operational

myUMB Applicant Portal Operational

Worcester Student Operational

Human Resources Operational

* HR Direct Operational

* PageUp Operational

* ePAF Operational

Finance Systems Operational

* Finance Production Operational

* BuyWays Operational

* Effort Certification Operational

* UM-Plan: Strategic Financial Planning & Analysis Tool Operational

Summit Operational

* Summit - Finance Operational

* Summit - HR Operational

* Summit - Student Operational

* Summit - Executive Operational

* Summit - Tableau Operational

* Document Imaging (Boston, Dartmouth, Lowell) Operational

International Services Operational

* Terra Dotta - Travel Registry Operational

* Terra Dotta - Study Abroad Operational

* Sunapsis Operational

Legal Systems Operational

Legal Files Operational

Web Services Operational

* LinkedIn Learning Operational

Massachusetts.edu Operational

UMassp.edu Operational

UMSO Communication and Collaboration Tools Degraded Performance

UMSO Email Operational

Office 365 (SharePoint) Operational

UMSO Outlook Web Access Operational

UMSO DocuSign Operational

UMSO Dropbox Operational

UMSO Qualtrics Survey Software Operational

UMSO Slack Apps/Integrations Operational

UMSO Slack Connections Operational

UMSO Slack Login/SSO Operational

UMSO Slack Messaging Operational

UMSO Slack Notifications Operational

UMSO Slack Search Degraded Performance

UMSO Zoom Phone Operational

UMSO Zoom Telephone Services Operational

* UMSO Zoom Meetings Operational

UMSO DUO Operational

UMSO Duo Security Core Authentication Service Operational

UMSO Duo Security Phone Call Delivery Operational

UMSO Duo Security Push Delivery Operational

UMSO Duo Security SMS Message Delivery Operational

UMSO Network Services Operational

UMSO Wired Operational

UMSO wireless Operational

UMSO VPN Operational

UMSO Operational and Project Services Operational

UMSO Citrix Operational

UMSO Shared Drives Operational

UMSO STAT Operational

* IT Service Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Summit Tableau - Planned Maintenance Jul 29, 17:30-19:30 EDT

Tableau Prod server down for maintenance.
Posted on Jul 28, 11:25 EDT

Past Incidents

Jul 29, 2021

Summit - Tableau - Major Outage

Resolved - Service now available.
Jul 29, 11:20 EDT

Investigating - System currently unavailable. Actively working as an issue.
Jul 29, 08:27 EDT

Jul 28, 2021

No incidents reported.

Jul 27, 2021

Summit Tableau - Major Outage

Resolved - Service now available.
Jul 27, 13:51 EDT

Investigating - System currently unavailable. Actively working as an issue.
Jul 27, 09:30 EDT

Summit - Student - Batch Running Late

Resolved - The student batch finished at 7:58 AM. Service now available.
Jul 27, 08:16 EDT

Monitoring - The batch is running late. It is expected to complete shortly after 8 AM.
Jul 27, 07:44 EDT

Jul 26, 2021

No incidents reported.

Jul 25, 2021

BuyWays Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 13:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 EDT

Scheduled - On Friday, 7/23 9:00 p.m. until Sunday, 7/25 12:00 p.m. Buyways will be unavailable due to planned maintenance.
Jul 22, 12:47 EDT

HR Direct Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:30 EDT

Scheduled - On Sunday, 7/25/21 from 7:30 a.m. to 12:00 p.m. HR Direct will be unavailable due to planned maintenance.
Jul 22, 12:31 EDT

Finance Production Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 11:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:30 EDT

Scheduled - On Sunday, 7/25/21 from 7:30 a.m. to 11:00 a.m. Finance Production will be unavailable due to planned maintenance.
Jul 22, 12:32 EDT

Jul 24, 2021

No incidents reported.

Jul 23, 2021

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

Batch running late.

Resolved - Service is now available.
Jul 16, 11:08 EDT

Update - Summit - HR batch issue is resolved . Summit - HR batch is available. Summit - Student batch is still delayed.
Jul 16, 08:39 EDT

Update - We are continuing to monitor for any further issues.
Jul 16, 07:24 EDT

Update - We are continuing to monitor for any further issues.
Jul 16, 07:23 EDT

Monitoring - Batch completion time expected approx. by 10:30 AM.
Jul 16, 06:43 EDT

Jul 15, 2021

OBIEE Production Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 20:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:30 EDT

Scheduled - OBIEE Production will be unavailable during this time due to server patching.
Jul 14, 15:04 EDT

myUMB Applicant Portal - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:45 EDT

Scheduled - Portal Updates are being made due to Penetration Testing Audit results.
Jul 12, 16:01 EDT