In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:00 EDT
Scheduled - * Terra Dotta - Study Abroad will be unavailable from 7/2/2022, 4:00:00 AM through 7/2/2022, 7:00:00 AM due to planned maintenance.

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
Worcester Student Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Summit Operational
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Under Maintenance
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Under Maintenance
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* IT Service Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Buyways Planned Maintenance Jul 15, 21:00 - Jul 17, 12:00 EDT
BuyWays will be unavailable from 7/15/2022, 9:00:00 PM through 7/17/2022, 12:00:00 PM due to planned maintenance.
Posted on Jun 27, 09:15 EDT
Past Incidents
Jul 2, 2022

Unresolved incident: International Services Planned Maintenance.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:30 EDT
Scheduled - * Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * u.achieve Boston, * eTranscript, Parent Access, ID Email Lookup will be unavailable from 6/30/2022, 5:30:00 PM through 6/30/2022, 7:30:00 PM due to planned maintenance.
Jun 30, 17:30 EDT
Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022
Resolved - Finance, HR Direct, Summit OAC, Summit Tableau, and Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) applications are available. We identified the cause. As of 6:30 pm, a fix has been implemented and we have confirmed that the applications are stable and available. We will continue to monitor. We apologize for the inconvenience.
Jun 27, 18:44 EDT
Update - We are continuing to investigate this issue.
Jun 27, 14:34 EDT
Investigating - Finance, HR Direct, Summit OAC, Summit Tableau, and Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) applications are experiencing an outage. We are urgently investigating the issue and apologize for the inconvenience.

You may be experiencing unresponsiveness when signing in or navigating within multiple applications.

Jun 27, 14:34 EDT
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 17:31 EDT
Scheduled - Production OAC will be unavailable from 5:30 PM to 6:00 PM on 6/21/2022 for maintenance.
Jun 21, 15:56 EDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.