In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2022 - 17:00 EST
Scheduled - * Summit - Tableau will be unavailable from 12/8/2022, 5:00:00 PM through 12/8/2022, 10:00:00 PM due to planned maintenance.

About This Site

Welcome to the UMass Shared Services status page. This page is managed by University Information Technology Services at the UMass Office of the President. It is intended to share any service impacting events for key University IT services. Visit our website for more information about UITS and our services..

* = component is protected by the Secure Access Login Page.

Student Services Operational
* Student Production (Boston, Dartmouth, Lowell) ? Operational
Admissions - UMass Custom Application Operational
Admissions - Check Status Operational
* u.achieve Boston ? Operational
* eTranscript ? Operational
Parent Access Operational
ID Email Lookup Operational
UMass Chan Medical Student Operational
Academic Technology Operational
Blackboard Learn - Amherst Operational
Blackboard Learn - Boston Operational
Blackboard Learn - Dartmouth Operational
Blackboard Learn - Lowell Operational
Blackboard Learn - Chan Medical School Operational
Blackboard Learn - Partners ? Operational
Blackboard Mobile Application Operational
Help Desk Services ? Operational
Human Resources Operational
* HR Direct ? Operational
* PageUp ? Operational
* ePAF ? Operational
Finance Systems Operational
* Finance Production ? Operational
* BuyWays ? Operational
* Effort Certification ? Operational
* UM-Plan: Strategic Financial Planning & Analysis Tool ? Operational
Advancement Operational
Advance Operational
Anthology Operational
Evertrue Operational
Marketing Cloud Operational
Raise Operational
Summit Under Maintenance
* Summit - Finance ? Operational
* Summit - HR ? Operational
* Summit - Student ? Operational
* Summit - Executive ? Operational
* Summit - Tableau ? Under Maintenance
* Summit OAC Operational
* Document Imaging (Boston, Dartmouth, Lowell) ? Operational
International Services Operational
* Terra Dotta - Travel Registry ? Operational
* Terra Dotta - Study Abroad ? Operational
* Sunapsis ? Operational
Legal Systems Operational
Legal Files Operational
Web Services Operational
* LinkedIn Learning ? Operational
Massachusetts.edu Operational
UMassp.edu Operational
UMSO Communication and Collaboration Tools Operational
UMSO Email Operational
Office 365 (SharePoint) Operational
UMSO Outlook Web Access Operational
UMSO DocuSign Operational
UMSO Dropbox Operational
UMSO Qualtrics Survey Software Operational
UMSO Slack Apps/Integrations Operational
UMSO Slack Connections Operational
UMSO Slack Login/SSO Operational
UMSO Slack Messaging Operational
UMSO Slack Notifications Operational
UMSO Slack Search Operational
UMSO Zoom Phone ? Operational
UMSO Zoom Telephone Services ? Operational
* UMSO Zoom Meetings ? Operational
UMSO DUO Operational
UMSO Duo Security Core Authentication Service Operational
UMSO Duo Security Phone Call Delivery Operational
UMSO Duo Security Push Delivery Operational
UMSO Duo Security SMS Message Delivery Operational
UMSO Network Services Operational
UMSO Wired Operational
UMSO wireless Operational
UMSO VPN Operational
UMSO Operational and Project Services Operational
UMSO Citrix Operational
UMSO Shared Drives Operational
UMSO STAT Operational
* UMPO Salesforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2022
Resolved - VPN connectivity has been restored. We continue to closely monitor the issue. We apologize for the inconvenience.
Dec 8, 14:29 EST
Investigating - UMSO VPN is unavailable. We are urgently investigating the issue and will provide an update when it is restored. We apologize for the inconvenience.
Dec 8, 13:48 EST
Resolved - This incident has been resolved.
Dec 8, 11:26 EST
Investigating - Partial outage. Actively working as an issue.
Nov 22, 10:39 EST
Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 EST
Scheduled - * Summit - Finance, * Finance Production, * Student Production (Boston, Dartmouth, Lowell), * HR Direct, * PageUp, * Summit - HR, * ePAF, * Summit - Student, Admissions - Check Status, * Effort Certification, * Summit - Tableau, * UM-Plan: Strategic Financial Planning & Analysis Tool, * u.achieve Boston, * eTranscript, * Document Imaging (Boston, Dartmouth, Lowell) will be unavailable from 12/4/2022, 4:00:00 AM through 12/4/2022, 12:00:00 PM due to planned maintenance.
Nov 22, 14:06 EST
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 EST
Scheduled - * Summit - Finance, * Finance Production, * Student Production (Boston, Dartmouth, Lowell), * HR Direct, * PageUp, * Summit - HR, * ePAF, * Summit - Student, Admissions - Check Status, * Effort Certification, * Summit - Tableau, * UM-Plan: Strategic Financial Planning & Analysis Tool, * u.achieve Boston, * eTranscript, * Document Imaging (Boston, Dartmouth, Lowell) will be unavailable from 12/4/2022, 4:00:00 AM through 12/4/2022, 12:00:00 PM due to planned maintenance.
Nov 22, 14:05 EST
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 EST
Scheduled - * Effort Certification will be unavailable from 12/3/2022, 10:00:00 PM through 12/4/2022, 11:00:00 AM due to planned maintenance.
Dec 2, 15:47 EST
Dec 3, 2022
Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:00 EST
Scheduled - * Terra Dotta - Travel Registry will be unavailable from 11/30/2022, 6:00:00 AM through 11/30/2022, 8:00:00 AM due to planned maintenance.
Nov 23, 13:37 EST
Nov 29, 2022
Resolved - Issues regarding Effort Certification have been resolved.
Nov 29, 11:42 EST
Investigating - Effort Certification is currently unavailable. We are urgently investigating the issue and working to restore service. We apologize for the inconvenience.
Nov 29, 11:18 EST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.