UMass Shared Services - Operational
Incident Report for UMass Shared Services
Monitoring
Due to an unexpected system issue, we are closely monitoring UMass Shared Services. We have an open bridge and communication with our vendor Oracle.

This MAY impact our UMass Shared Services including the Secure Access Login Page, HR Direct, Finance, Summit, Student (Boston, Dartmouth, Lowell, and UMass Medical) applications.

We will be scheduling emergency maintenance this evening to address the instability. We are hopeful that there will not be an emergency impact during business hours. We will send out another communication regarding the timing of emergency maintenance, tentatively scheduled for 5:00 p.m. - 6:00 p.m.
Posted Feb 23, 2021 - 09:38 EST
This incident affects: Human Resources (* HR Direct, * PageUp, * ePAF), Web Services (* LinkedIn Learning), International Services (* Terra Dotta - Travel Registry, * Terra Dotta - Study Abroad, * Sunapsis), Student Services (* Student Production (Boston, Dartmouth, Lowell), * u.achieve Boston, * eTranscript), Finance Systems (* Finance Production, * BuyWays, * Effort Certification, * UM-Plan: Strategic Financial Planning & Analysis Tool), Summit (* Summit - Finance, * Summit - HR, * Summit - Student, * Summit - Executive, * Summit - Tableau), * Document Imaging (Boston, Dartmouth, Lowell), UMSO Operational and Project Services (* IT Service Cloud), and UMSO Communication and Collaboration Tools (* UMSO Zoom Meetings).