Student Services - HR Direct - Degraded Performance
Incident Report for UMass Shared Services
Resolved
Starting Sunday, 4/26/20 at 12:00 a.m. Student Services and HR Direct were intermittently unavailable. You may have experienced the inability to log in or slow response times. As of 4:30 a.m., all services were fully operational.

We will continue to work with our vendor to replace a faulty hardware component that has been temporarily disabled to prevent further impact.

We apologize for any inconvenience.
Posted Apr 26, 2020 - 06:19 EDT
This incident affected: Student Services (* Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * u.achieve Boston, * eTranscript, Parent Access, ID Email Lookup, myUMB Applicant Portal, Worcester Student) and Human Resources (* HR Direct).