UMass Shared Services Status - Student Services - HR Direct

Student Services - HR Direct - Degraded Performance

Incident Report for UMass Shared Services

Resolved

Starting Sunday, 4/26/20 at 12:00 a.m. Student Services and HR Direct were intermittently unavailable. You may have experienced the inability to log in or slow response times. As of 4:30 a.m., all services were fully operational.

We will continue to work with our vendor to replace a faulty hardware component that has been temporarily disabled to prevent further impact.

We apologize for any inconvenience.

Posted Apr 26, 2020 - 06:19 EDT

This incident affected: Human Resources (* HR Direct) and Student Services (*Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * u.achieve Boston, * eTranscript, Parent Access, ID Email Lookup, UMass Chan Medical Student).