Student Services - Major Outage

Incident Report for UMass Shared Services

Resolved

Access to Student Services has been fully restored, including Student Production (Boston, Dartmouth, Lowell), Check Status, Parent, UMass Custom Application, and ID Email Lookup. We will continue to closely monitor. We apologize for the service disruption.

Posted Jun 25, 2019 - 07:21 EDT

Investigating

Many student services are currently unavailable, including Student Production (Boston, Dartmouth, Lowell), Check Status, Parent, UMass Custom Application, and ID Email Lookup. We are actively investigating. We apologize for the service disruption.

Posted Jun 25, 2019 - 06:40 EDT

This incident affected: Student Services (*Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, Parent Access, ID Email Lookup).