Multiple Applications - Major Outage

Incident Report for UMass Shared Services

Resolved

This incident has been resolved. We apologize for the inconvenience.
Posted Sep 08, 2020 - 08:57 EDT

Monitoring

Multiple applications were unavailable from 4:00 p.m until approximately 4:50 p.m., including Student Services, HR Direct, Finance, and Summit. Team members may have experienced issues logging in or slowness when logging into or navigating applications. Services are available and we continue to closely monitor.
Posted Sep 01, 2020 - 17:36 EDT

Investigating

Multiple applications are unavailable, including Student Production (Boston, Dartmouth, Lowell), Finance, Summit, and HR Direct. We are urgently investigating.
Posted Sep 01, 2020 - 16:23 EDT
This incident affected: Human Resources (* HR Direct), Student Services (*Student Production (Boston, Dartmouth, Lowell)), Finance Systems (* Finance Production, * BuyWays), and Summit (* Summit - Finance, * Summit - HR, * Summit - Student, * Summit - Executive, * Summit - Tableau).