Multiple Applications - Degraded Performance

Incident Report for UMass Shared Services

Resolved

Performance has returned to normal for the Finance, HR Direct, Student Services, and Summit applications. We will continue to closely monitor. We apologize for the service interruption.

Posted Sep 03, 2019 - 16:32 EDT

Monitoring

Finance, HR Direct, Student Services, and Summit applications are intermittently experiencing degraded performance. We are actively investigating the issue.

Posted Sep 03, 2019 - 14:10 EDT

This incident affected: Human Resources (* HR Direct), Student Services (*Student Production (Boston, Dartmouth, Lowell)), Finance Systems (* Finance Production), and Summit (* Summit - Finance, * Summit - HR, * Summit - Student).