Student Services - Degraded Performance

Incident Report for UMass Shared Services

Resolved

Access to Student Services has been fully restored as of 6:00 p.m. We will continue to closely monitor to assure stability of the Student Services. We apologize for any inconvenience.

Posted Apr 21, 2020 - 18:51 EDT

Investigating

Multiple Student Services are intermittently unavailable or experiencing slow performance. We are urgently investigating the issue with multiple teams. We will send an update as soon as possible. We apologize for any inconvenience.

Posted Apr 21, 2020 - 12:52 EDT

This incident affected: Student Services (*Student Production (Boston, Dartmouth, Lowell), Admissions - UMass Custom Application, Admissions - Check Status, * eTranscript, Parent Access, ID Email Lookup).