The DUO Engineering Team’s changes have been completed and have resulted in the issue being fixed. We’ve re-enabled the DUO multi-factor authentication service and verified access is available to HR Direct, Summit, Finance or any other app where DUO multi-factor authentication is used. We will continue to monitor the issue.
Posted Jan 10, 2019 - 17:34 EST
Monitoring
DUO announced they are experiencing problems with the DUO authentication core service. A workaround was implemented to temporarily bypass DUO multi-factor authentication. Access is restored to HR Direct, Summit, Finance or any other app where DUO multi-factor authentication is used. Direct deposit and W-2 access in HR Direct is restricted until the issue is permanently resolved. An update will be sent as soon as we know more.
We apologize for any inconvenience.
Posted Jan 10, 2019 - 16:37 EST
This incident affected: UMSO DUO (UMSO Duo Security Core Authentication Service).