Finance, HR Direct, Summit - Outage for UMass Amherst

Incident Report for UMass Shared Services

Resolved

This incident has been resolved. Access to Finance, HR Direct, and Summit systems for UMass Amherst remains stable. We do not anticipate any further interruption to services.

Posted Jun 11, 2020 - 16:00 EDT

Monitoring

We've restored UMass Amherst access to Finance, HR Direct, and Summit systems. We are continuing to closely monitor. We apologize for the inconvenience.

Posted Jun 10, 2020 - 08:03 EDT

Investigating

Finance, HR Direct, and Summit are unavailable for UMass Amherst only. We are urgently investigating the issue and taking steps to mitigate the impact. An update will be provided as soon as we know more.

Posted Jun 10, 2020 - 07:43 EDT

This incident affected: Human Resources (* HR Direct), Finance Systems (* Finance Production), and Summit (* Summit - Finance, * Summit - HR, * Summit - Student, * Summit - Executive, * Summit - Tableau).