Multiple Applications - Major Outage - Resolved

Incident Report for UMass Shared Services

Resolved

On Friday, September 16, between 10:20 pm and 10:45 pm multiple applications, including Finance, HR Direct, and Student (Boston, Dartmouth, Lowell, and UMass Chan Medical) were briefly unavailable due to a data center connectivity issue. New connections to the many applications could not be established. Existing connections became unresponsive.

We've restored access to the applications and are monitoring them closely. We apologize for the inconvenience.

Posted Sep 17, 2022 - 00:16 EDT

This incident affected: Human Resources (* HR Direct), Student Services (*Student Production (Boston, Dartmouth, Lowell)), and Finance Systems (* Finance Production).