Multiple Applications - Degraded Performance

Incident Report for UMass Shared Services

Resolved

Multiple applications were slow to respond between 12:00 p.m. and 12:10 p.m. today, including HR Direct, Finance, Summit, Procurement (BuyWays), Salesforce, Student (Boston, Dartmouth, Lowell, and UMass Medical), and Document Imaging. Applications are responding normally now. We will continue to closely monitor.

Posted Sep 01, 2021 - 12:19 EDT

This incident affected: Human Resources (* HR Direct, * PageUp, * ePAF), Student Services (*Student Production (Boston, Dartmouth, Lowell), * u.achieve Boston, * eTranscript), Finance Systems (* Finance Production, * BuyWays, * Effort Certification, * UM-Plan: Strategic Financial Planning & Analysis Tool), Summit (* Summit - Finance, * Summit - HR, * Summit - Student, * Summit - Executive, * Summit - Tableau), Web Services (* LinkedIn Learning), International Services (* Sunapsis), UMSO Operational and Project Services (* UMPO Salesforce), and * Document Imaging (Boston, Dartmouth, Lowell).