Multiple Applications - Degraded Performance
Incident Report for UMass Shared Services
Resolved
Multiple applications were slow to respond between 12:00 p.m. and 12:10 p.m. today, including HR Direct, Finance, Summit, Procurement (BuyWays), Salesforce, Student (Boston, Dartmouth, Lowell, and UMass Medical), and Document Imaging. Applications are responding normally now. We will continue to closely monitor.
Posted Sep 01, 2021 - 12:19 EDT
This incident affected: Student Services (* Student Production (Boston, Dartmouth, Lowell), * u.achieve Boston, * eTranscript), Summit (* Summit - Finance, * Summit - HR, * Summit - Student, * Summit - Executive, * Summit - Tableau), Human Resources (* HR Direct, * PageUp, * ePAF), Web Services (* LinkedIn Learning), International Services (* Terra Dotta - Travel Registry, * Terra Dotta - Study Abroad, * Sunapsis), Finance Systems (* Finance Production, * BuyWays, * Effort Certification, * UM-Plan: Strategic Financial Planning & Analysis Tool), * Document Imaging (Boston, Dartmouth, Lowell), and UMSO Operational and Project Services (* IT Service Cloud).