Multiple Applications - Degraded Performance

Incident Report for UMass Shared Services

Resolved

Steps were taken to resolve the issue and the performance of the applications has improved. We will continue to closely monitor the applications. We apologize for the inconvenience.

Posted Mar 21, 2023 - 12:16 EDT

Investigating

We are receiving reports of slowness in multiple applications when establishing new connections or navigating, including HR Direct, Finance, Student (Boston, Dartmouth, Lowell), and Summit. We are urgently investigating and apologize for any inconvenience.

Posted Mar 21, 2023 - 10:46 EDT

This incident affected: Human Resources (* HR Direct), Student Services (*Student Production (Boston, Dartmouth, Lowell)), Finance Systems (* Finance Production), and Summit (* Summit - Finance, * Summit - HR, * Summit - Student, * Summit - Executive, * Summit - Tableau).