Service Interruption – Multiple Applications – Partial Outage

Incident Report for UMass Shared Services

Resolved

The vendor assured us that they resolved their connectivity issues, which impacted multiple applications between 4:45 p.m. and 6:45 p.m. We apologize for any inconvenience this issue caused.

Posted Feb 16, 2023 - 20:41 EST

Investigating

Establishing new connections to multiple sites may be slow or unresponsive, including Buyways, Effort Certification, Student Production (Boston, Dartmouth), Finance Production, HR Direct, Summit, and UMPO Salesforce. We have engaged the cloud vendor to investigate. We apologize for the inconvenience.

Posted Feb 16, 2023 - 18:22 EST

This incident affected: Human Resources (* HR Direct), Student Services (*Student Production (Boston, Dartmouth, Lowell)), Finance Systems (* Finance Production, * BuyWays, * Effort Certification), UMSO Operational and Project Services (* UMPO Salesforce), and Summit (* Summit OAC).