Sunapsis, Document Imaging, Travel Registry, Summit-Tableau - Major Outage

Incident Report for UMass Shared Services

Resolved

All applications are now online and available

Posted Jun 24, 2024 - 15:53 EDT

Update

Sunapsis, Document Imaging, Travel Registry, and Summit-Tableau are all operational as of now. We will continue to monitor the issue.

Posted Jun 24, 2024 - 10:12 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 24, 2024 - 10:10 EDT

Investigating

WHAT: Sunapsis, Document Imaging, Travel Registry, Summit-Tableau applications are experiencing a major outage. We are urgently investigating the issue and apologize for the inconvenience.

WHEN: This was reported by monitoring systems and Campuses at 8 a.m. today.

IMPACT: You may be unable to reach Sunapsis, Document Imaging, Travel Registry, Summit-Tableau applications.

Posted Jun 24, 2024 - 09:53 EDT

This incident affected: International Services (* Sunapsis), Summit (* Summit - Tableau), and * Document Imaging (Boston, Dartmouth, Lowell).