Sunapsis, Document Imaging, Travel Registry, Summit-Tableau - Major Outage
Incident Report for UMass Shared Services
Resolved
All applications are now online and available
Posted Jun 24, 2024 - 15:53 EDT
Update
Sunapsis, Document Imaging, Travel Registry, and Summit-Tableau are all operational as of now. We will continue to monitor the issue.
Posted Jun 24, 2024 - 10:12 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2024 - 10:10 EDT
Investigating
WHAT: Sunapsis, Document Imaging, Travel Registry, Summit-Tableau applications are experiencing a major outage. We are urgently investigating the issue and apologize for the inconvenience.

WHEN: This was reported by monitoring systems and Campuses at 8 a.m. today.

IMPACT: You may be unable to reach Sunapsis, Document Imaging, Travel Registry, Summit-Tableau applications.
Posted Jun 24, 2024 - 09:53 EDT
This incident affected: International Services (* Terra Dotta - Travel Registry, * Sunapsis), Summit (* Summit - Tableau), and * Document Imaging (Boston, Dartmouth, Lowell).
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