Microsoft Outlook Service Disruption

Incident Report for UMass Shared Services

Update

Microsoft has confirmed that the ongoing outage is affecting multiple Microsoft 365 services, including Outlook and SharePoint.

Users may continue to experience intermittent connectivity or difficulty accessing affected services.

We are monitoring Microsoft's progress and will provide further updates as information becomes available.
Posted Nov 12, 2026 - 13:59 EST

Identified

Microsoft has confirmed that the ongoing outage is affecting multiple Microsoft 365 services, including Outlook and SharePoint.

Microsoft has identified infrastructure issues contributing to the disruption and is actively working to restore service. Salesforce Email-to-Case functionality is also affected by the outage.

Users may continue to experience intermittent connectivity or difficulty accessing affected services. We are monitoring Microsoft's progress and will provide further updates as information becomes available.
Posted Nov 12, 2026 - 13:13 EST
This incident affects: UMSO Communication and Collaboration Tools (UMSO Email, Office 365 (SharePoint), UMSO Outlook Web Access).