Document Management

Incident Report for UMass Shared Services

Investigating

Document Management - Degraded Performance. Documents may stay in unfiled longer than expected. Issue has been escalated to Softdocs and is currently being investigated by the vendor.

Performance impacted. Actively working as an issue.
Posted Sep 28, 2026 - 11:42 EDT
This incident affects: Document Management (Boston, Dartmouth, Lowell).