Document Imaging (Boston, Dartmouth, Lowell) performance issue

Incident Report for UMass Shared Services

Resolved

This incident has been resolved.
Posted Sep 16, 2026 - 09:06 EDT

Investigating

UMB: We are investigating errors affecting the processing of files within the UMB Parchment workflow. A support case has been opened with the vendor, and analysis is underway to determine the cause and scope of the issue.
Posted Sep 03, 2026 - 10:30 EDT
This incident affected: * Document Imaging (Boston, Dartmouth, Lowell).
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