Document Imaging (Boston, Dartmouth, Lowell) performance issue

Incident Report for UMass Shared Services

Investigating

UMB: We are investigating errors affecting the processing of files within the UMB Parchment workflow. A support case has been opened with the vendor, and analysis is underway to determine the cause and scope of the issue.

Posted Sep 03, 2026 - 10:30 EDT

This incident affects: * Document Imaging (Boston, Dartmouth, Lowell).