Document Management - Degraded Performance

Incident Report for UMass Shared Services

Resolved

All issues with Document Management have been resolved. Thank you for your patience.

Posted Jan 28, 2026 - 13:15 EST

Identified

Performance may be degraded for some users, as Softdocs continues to actively address system resource issues. Updates will be provided as more information becomes available.

Posted Jan 22, 2026 - 16:00 EST

This incident affected: Document Management (Boston, Dartmouth).